Ferguson Home — Attraction in Lynn

The convenience of a local supply store for all your bath, kitchen, and lighting needs cannot be more helpful, especially at the recommendation of contractors. Support local business, right? For Ferguson, you would be wrong.

The wife and I are doing a major reno project including adding on 2 bathrooms. We visited Ferguson a few times to pick out our fixtures, price shopped against a few big box stores, and decided to go with them on everything due to the convenience and local-ness. It was a bad decision.

The sales people are perfectly nice and helpful with picking out your selections, and giving recommendations. The good experience stops there. They will promise to give you a quote "by end of the day", and you will never see the quote until you follow up with them repeatedly. Hello? I'm trying to give you money? That should be the first and most important sign that the customer service will be horrible. We ordered a bath tub, nothing fancy or customized. It arrived defective, so we called to have it exchanged. The second one came, again, defective. I understand it's not your fault, but now the plumber is on a time crunch and everyone's schedule is backed up. So we would need the third one examined, verified, and shipped out first thing in the morning the following week. "Yes, of course, me and manager are both on it!". Great.

Monday arrives, nothing came. We called and called, they gave excuses after excuses why it's not here, even though they promised it was going to be.

Don't go there. Find other reputable local places who will follow up with customers as they promise, instead of the customer handholding them to get...

Beautiful showroom despite the multiple holes where show mirrors and other bathroom accoutrement should be and minor disorder.

But what is so sad, is the utter disdain the entire staff gas towards customers. I have experienced it myself and observed it with others.

I haven't been back in 2+ years because of my last experience, but I needed a particular item and this is the only choice in quality off the internet.

I walked the show floor for ten minutes while the saleswoman sat silently at her desk. When I made my way directly in fronting her she got a phone call and prioritized it over a customer standing in front of her. There was only one other customer in the entire place with atleast three employees.

When I asked for help, the other salesperson, who was currently assisting the other customer, told me to go back up to the front and ask for a salesperson. The saleswoman was now off the phone and seemingly do nothing at her desk.

I went back to the front and did as I was told. The secretary then called back to the exact same saleswoman, who answered and belayed that "she was with a customer and will be out in a few minutes." She was never with a customer.

I don't know how they've away with this and still survive, but as i scroll this review page it is clear my story is quite standard.

Imagine what would happen if they efficiently trained their staff in communication and customer service!

Good luck, but personally, I'm out again for a...

I had a very disappointing experience at this store. I came in with photos of the parts I needed, showing them clearly from all sides. Unfortunately, the staff seemed completely unprofessional and uninterested in helping. No one knew what the parts were, and they didn’t even want to engage in conversation to understand my request.

After a long time, someone reluctantly went to get the parts. He brought them back, put them down, and barely sorted them. The process was extremely slow and disorganized. In the end, I was left with the parts and a printed receipt—no packaging, no bag, nothing.

The customer service was terrible, and the staff’s lack of product knowledge made the experience even worse. Overall, I would not recommend this place for anyone looking for plumbing supplies or...