Update: And I would have hoped for a more apologetic response. This wasn't the first time I had emailed Perennial and not gotten a response within a week. I'm also not the first one noting this. As for your website. Actually, it states 28 days and gives a completely different email address than your automated payment email, which states 30 days. I hope you take these criticisms seriously and try to give better customer service. As I mentioned below, an automated email stating that you don't reply on weekends would be helpful, since your customers won't have any idea, as your classes are also offered on the weekend. Wishing you well
This is a review for their poor customer service. All the yoga teachers are great and the space is amazing. They take days to respond to your emails. I've been trying to cancel my membership and just no one responds. Not even an automated message that informs you when they expect to get back to you. Why do we have to email to cancel our membership anyway? This should be easier than that. Really disappointing, because I...
Ā Ā Ā Read moreMy partner and I have been doing the introductory month and have explored many of the classes perennial has to offer.
All of the instructors are genuine and kind human beings who create a safe and welcoming environment to begin practicing yoga at whatever level you're coming in with.
So far, we've taken advantage of yin classes, flow (gentle and higher intensity rejuvenate), and a restore + nindra class at their Fitchburg location.
If I could change one thing, I'd love to see some of the more mental wellness/meditative focused classes come to the Garver location vs. Just being at Fitchburg. It's a bit of a drive for me, which makes it harder to take...
Ā Ā Ā Read moreDiscovered this studio after attending a free community yoga night. Since, Iāve been attending multiple classes with different instructors and they have all been wonderful. Both the space and the staff are so inviting and warm. Iām impressed with their diverse class schedule and am looking forward to many more nights...
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