Dom's Mobile Hut — Attraction in Marianna

Dom's Mobile Hut is running an "internet company" called Blue Magic ISP. When I signed up for this internet, I was told by a representative through an email that their service was unlocked on all four major cell phone carriers (Sprint and T-Mobile hadn't merged yet), and my device would pick up the strongest network. I still have this email. Based on that information, I bought a hotspot device and a plan through Blue Magic's website. The device came with an activated SIM card, and the SIM was only capable of working on AT&T's network. So the "all four networks" claim was never true. Nevertheless, I was satisfied with the AT&T coverage I got on the device for about six months. After that, I lost connection on the device. I called Blue Magic, and they told me they were upgrading their systems, and some SIM cards were "getting flashed," so I needed a new SIM. They mailed one to me. That worked for a few months, and the same thing happened again. This time, they said AT&T was switching to 5G, so old SIMs were getting shut off, and I could go buy any SIM card at a dollar store and call them back with the number. I did that, and it worked for about six weeks. Next, they told me they were changing all their plans and using pre-activated SIM cards again so that this wouldn't keep happening to people. Again, they mailed me a new SIM card. That worked for a month, and then Blue Magic called and said I needed yet another new SIM card because they were switching to an 800GB plan. Of course, none of their explanations made any sense. Each time this happened, I suddenly had a new "account" number that was just another random AT&T line. The last time I switched SIM cards, my device showed an alert at 16GB that I was approaching my data limit, and after 22GB, I was going to get throttled. Supposedly, I was on a 400GB plan at that time. What I believe is happening is Blue Magic uses IMEI and SIM card numbers to buy tablet data plans from AT&T and then sells them to customers for double the price or more. Probably accomplished through the Data Connect Pass service that AT&T provides, which, color me shocked, throttles at 22GB. AT&T used to offer unlimited plans for tablets for less than $30/month, but they discontinued those plans because of abuse (people putting the activated SIMs in hotspots and using mass amounts of data). However, from what I've read, people on these plans already didn't lose access to them. So perhaps Blue Magic has a bunch of these plans, and AT&T eventually realizes the plans aren't being used for tablets but for hotspots and deactivates the SIM cards. Then they have to start all over, add all new tablet lines and send out new SIMs. When I was told I needed a fifth SIM card, I called and said I wanted to cancel my services because I felt like the company was running a scam, and the woman who answered didn't even attempt to argue with me or keep my business. If you're considering Blue Magic, my advice is go directly to a cell carrier instead. I was paying almost $80/month for this nonsense, and now I'm paying $35 for the same plan through the actual carrier.

Re the response from the owner: Not sure how I could know nothing about your company when I had your service for nine months. Forcing your customers to buy or switch SIM cards every four-six weeks isn't being an unavoidably imperfect ISP; It's being a really lousy ISP, or worse, a complete scam. Your company only uses AT&T, and I switched to a data plan directly with AT&T, so if you want people to go read negative AT&T reviews, you're not really doing yourself any favors. Also, constantly mailing SIMs or telling customers to buy new SIMs isn't taking care of them; It's the bare minimum. Because what's the alternative? Charging them for a service you're...

I recently had my phone screen replaced at Dom's Mobile Hut in Marianna, and my experience over the past two months has been extremely frustrating. I wanted to share my story to help others make an informed decision.

On July 26th, 2024, I brought my Samsung S23+ to Dom's Mobile Hut in Marianna to have the screen and rear camera repaired. I paid $210 for the screen replacement and labor. I was informed that the camera replacement would require further assessment. All repairs are paid upfront as per store policy.

The next day, I returned to drop off my phone. After several hours, I was handed back a phone with a faulty screen that had a black line through it. The technician, who is contracted by Dom's and not a direct employee, agreed to send the screen back under warranty and order a new one at no additional cost. I noticed that the phone became extremely hot, and I decided not to take it home.

I came back on Friday and spent over two hours waiting for the technician to finish the repair, even staying past the store's closing time. The technician informed me that the main camera body was dented and needed replacement, which I agreed to at an additional cost of around $50. She would check her spare parts however. After this repair, the front camera, which had been functional, no longer worked. The technician promised to order another screen due to a small bubble under the current one. I agree to return my phone on Tuesday for the third screen replacement.

Despite this issue, I took the phone home, but it quickly developed a black spot and a dead pixel line where the bubble was, and the phone became hot and unusable under regular use. The battery life also degraded significantly.

On the following Tuesday, I returned the phone, only to be told that the technician was out sick. Despite giving my contact information multiple times, I was never informed of this in advance. I was also told that I would need to pay another $110 for a new screen because the previous one was damaged. I find this extremely unfair, as the damage was not due to my actions.

After several more days of failed communication and waiting, I post a review on Facebook, which leads to me  learning that the technician had gone on a work trip to Las Vegas without informing me or my friend, who was also waiting on a separate phone repair.

I spend the next few weeks trying to coordinate a time for repairs. I come in when she returns from her work trip to try to get it repaired. She orders the parts, states that she'll call me when they come in.

No call, I return two weeks later. Technician says that part will be in Friday. I come in next Monday, August 12th. I paid an additional $219.90 for another screen repair and camera replacement, bringing my total cost to over $400. Technician says Dom won't let her work on my phone without billing for hours.

20 minutes later I get a call from the technician, she has ordered the wrong screen. She says that the new screen will be in tomorrow, and she'll do what she can to make me a priority, and to come in tomorrow to finish the repairs.

After two months, my phone now has a fully functional screen. The technician could not diagnose the issue with my cameras, even replacing them with a few different cameras to no avail.

I cannot recommend Dom's Mobile Hut for phone repairs. While the technician tried to be helpful, the repeated failures, poor communication, and additional charges make it impossible for me to endorse...

For those of us who lived through the "New Years Eve Outage of 2020", our new year didn't start off well. Yes, I know COVID, the election, New Years Bowl games..it was a tough couple of months. You don't really realize how much you miss having the internet available until you DON'T have the internet available. I moved out in the country and the only thing letting me work from home was that I have great cell phone coverage. None of the major carriers had a plan over 30 GB. Since I use the internet for work, television, radio...I needed something that didnt cost 4 trillion dollars. I was contemplating sitting in my car at the nearby town's library, just so I could work and watch a football game. I have ZERO options (at least until Elon gets that magical internet in the sky up and running for everyone). I came across Blue Magic after doing some research on Reddit, in the Rural Internet sub. They seemed too good to be true. I took a chance, ordered and everything arrived and I was ready to go. A quick call to Dom's and I was up and running. I had internet. I could work. But most importantly, I had football. Everything was great until NYE. ALL ATT services were down (from what I heard at the time). I knew Dom's would be getting hammered with unhappy people. Other than not having internet for 4 days, I have nothing to complain about. The customer service was AMAZING. Every question I asked was answered. Every dumb question I asked was answered. They kept me updated and even though they were getting slammed with angry people they NEVER lost their cool. It was GREAT. If all companies had the same level of service the world would be a much better place. When the problem was fixed they over-nighted the parts needed to get me back up and running and even included a very nice hand written note thanking me for my patience and understanding. I have nothing but good things to say about the two ladies handling the situation. Michelle and Sherry should get a raise since not only do they do all the work, but they are two of the most patient people I've ever talked to. Even in the outage they never lost their cool, always responded and were incredibly nice. Give 'em a raise, Dom!!! You do NOT want these ladies leaving...