Bistro Palms Marianna — Restaurant in Marianna

My family and I walked in and were told to seat ourselves. There was a lot going on inside, a birthday party and some MLM weight loss party going on so we opted for the empty patio. We looked over the drink options and I decided on a locally brewed IPA. The server said "oh, we don't have any IPAs on draft." Dissatisfied, I ordered a Miller Lite but I did walk inside to ask someone working the pizza oven if there were any IPAs on draft. She told me what they had and I told her that our server told us there weren't any and that I wanted the IPA instead of the Miller Lite. The server brought out our drinks then we ordered food. They offer gluten free crust for their pizzas so we assumed that the staff would be educated as to what other gluten free options (wife has gluten sensitivity, not allergy) would be available. My wife ordered wings and asked if the mango habanero sauce was GF, the server was unsure. My wife had to ask if she could find out and didn't want the sauce if it wasn't GF. We also ordered the crab dip that the menu said was served with tortilla chips. The food was brought out with what appeared to be pita chips (not GF) instead of tortillas. She delivered the wings with the mango habanero and after my wife asked if she verified the sauce was GF, she said "this sauce isn't gluten free" so my wife handed it back to her and asked for just bottled hot sauce but was told they didn't carry any so she asked for just regular mustard. The server left and she didn't return for over 10 minutes, still with no mustard. We finished our meal and waited for our check for about 20 minutes. We eventually went to the hostess stand to ask about the check out process. Our server appeared and offered 1,000 excuses as to why our service was subpar but at the end of the day - it wasn't even the timing of service that dissatisfied us, it was the lack of care the server took in knowing the menu or getting help from...

Doesn’t seem AA friendly BUT THAT IS MY EXPERIENCE!

Highlights:

-We came in and were told to sit wherever we’d like. It took over 15min just to get WATER! -It took over an hour just to receive food that was cold. Yet, the coleslaw was warm - make it make sense. -I felt like we were forgotten as people that came in after us were served…at least getting their drinks following their arrival. -Drinks (alcohol) were pretty good

Synopsis:

You mean to tell me I waited over an hour just to receive COLD AF food?! I feel so bad for the server (lovely dark brunette lady) because it seems like she’s the only one waiting for almost over half the restaurant!

She was nice and as attentive as she could be but it made no sense for me to complain when I’d more than likely get the same results for my food.

My boyfriend’s fish (Mahi) was DRY and lacked good seasoning. If we weren’t so hungry and trying new places outside of Tallahassee I would’ve addressed this immediately.

I don’t know - maybe following the holiday it wasn’t the best time to try this place. I feel like employees called off and they should’ve just been closed today.

A plus - the drinks were good and the bartender knows what...

This was a really frustrating experience. Came in and sat ourselves, was about 15 minutes before anyone greeted us and asked for our drink orders. Another 15 before our drinks arrived. My fiancés draft beer sat ready on the counter for 10 of those minutes…. My “pomegranate margarita” that was $12+ came like this.. no salt rim, no garnish, just a clear glass of whatever. Young waitress was sweet but let us know that everyone except for the bartender was underage and couldn’t serve alcohol and apologized for the wait. Drinks were piling up on the counter in the meantime. I don’t think this is their fault necessarily, they were just staffed very inappropriately for a Saturday night when people tend to go out for drinks. We come here frequently and usually enjoy it. I could tell they were overwhelmed so we tried to be understanding but it there really wasn’t many people here. Edited to add: I ordered The Bianca pizza-add tomatoes.. the pizza came out with no tomatoes and no fresh herbs that it was supposed to come with… ALSO pizza...