Hy-Vee Pharmacy — Attraction in Marshalltown

I hate this pharmacy!!! Since Medicap has closed and transferred my records here I have had nothing but trouble with these clueless people!! one time they told me that I couldn't get my refill for another month. the last time I refilled it was May and this was the first of July. said that I could only get it refilled once every 30 days!!! another time I had three refilled and they only refilled two of them. So I said that I had dropped three bottles off and after searching they finally found the third one! said that someone had filed it in the wrong place!! another time I was told that my drug company had de-activated my account!! I called the company and was told that they had in fact refilled my prescription!!!! I am now in the process of trying to find a new pharmacy. another time I went there I was asked "can I help you" by a person that couldn't even look up from her computer. I didn't know if she was talking to me, or the person next to me. (she has no customer service skills what so ever!!!) I was also asked if I was allergic to any medications three different times!!! she finally got one of them in and it wasn't even one that I had said, so God only knows what medication they have me allergic to!!!! As I said in the beginning.....I hate this pharmacy and now fear for my health by having them refill my...

I have had wonderful experiences with Hyvee Pharmacy in multiple towns but THIS Marshalltown Pharmacy has a Pharmacy Intern named MUNG, that needs to be recognized for his Responsiveness and understanding in my need. The fact that he stopped what he was doing to help me, making my emergency his emergency, knowing my prescriptions were called in 6 hours prior to my arrival and the drivethru told me to come back in 20 minutes because they "were halfway done with one and partway done with another." I walked inside two minutes later and Mung treated me very well and got me on my way within seconds, even while the girl doing the other prescription kept saying, "well hey... are you going to ring her up then?" And then while walking the meds over to his computer, he turned toward her, smiled brightly and said,...

Worst pharmacy ever. Slower than heck, even during morning/day hours. Will never fill a script here again. Was told about 20 minutes, I drove around, ran some errands, got some groceries, over an hour later I checked back in, they said once again, “20 minutes”. The second “20 minutes” was another 45 min. Over 2 hours when I was told 20 min the first time. And I live out of town- I can’t just conveniently go home and come back. When you have a screaming baby with an ear infection it’s one sure way to...