Marshfield Goodwill Retail Store & Training Center — Attraction in Marshfield

Set up very nicely and the employees were for the most part friendly but this was definitely the most expensive Goodwill I’ve ever been to. Here are a couple of examples: Dollar store crafting vinyl which sells for $1.25 brand new - $1.99. USED Converse $19.99 - seriously?!? The couple of dresses I looked at $15.99 to $19.99. An open Puzzle - OPEN and USED $14.99. There was a bin in the toy aisle filled with small toys - .39 cents each. I looked through it - and at least 50% of the small toys in there (think small plastic dinosaurs, small plastic figures etc) were missing legs, were broken and dirty. The people in the store weren’t buying quantity - I didn’t see a single full cart - the guy before me bought a metal scoop and a lady bought one pair of shoes and a belt. I bought a cast iron frying pan that was frankly gross and should have cost half the price - I plan on restoring it and only bought it for the challenge , two picture frames which weren’t a deal but we’re oval and I needed oval frames and a box of Ball Jars which were retail priced, not Thrift Store prices. They need to walk around a Walmart, a Dollar Store, and TJ Maxx and really think hard about who they are selling to and why - and how to make their prices reflect their stated mission and people’s economic reality. Cause $20 for used shoes is a joke, especially when the garage sale price of $5 is still written on the sole by the person who originally...

It boggles the mind that anyone uses the fitting rooms at Goodwill. Speaking as a former apparel team member, take a look around the sales floor and count all the gray plastic devices mounted on the walls. Those are air fresheners. The store has a couple dozen and they spray on a timer. They're needed to mask the odor of old sweat, skin oil, mold, mildew, and bodily fluids. When customers ask if the clothing is clean, we're trained to say that we sort only the clean clothes that gets donated. This is patently untrue.

All donated clothes, whether they're neatly folded and washed (maybe 5% of donations) or soiled, falling apart, degrading from storage, moldy, or stained with fluids (the other 95%) are all unbagged, unboxed, and dumped into the same gaylord (giant cardboard box) and left for days in storage until we get to it. The stink mingles and so do the critters. Most of what comes in gets thrown out to salvagers, but the rule of thumb for what goes to the floor is that it only needs to be visibly undamaged, intact, and not reek. A little dirty laundry smell is okay because nothing would go out if it was disqualifying. So, you know, maybe skip the fitting rooms. Wash that stuff at home first, then try it on.

Just don't bring it back if you expect a refund. Goodwill isn't in the business of giving your money back and shame on you for...

Had a decent experience finding what I needed, but when I went to check out, the cashier (LISA) never offered a bag one time for my stuff one time (Receipt with cashier name, time, and date for management to use added) and I ended up dropping my dress clothes in the parking lot. Not very Happy with this. Seems pretty lazy in my opinion, and can't imagine how many other customers this person has given a poor experience to. The store does not even wash any clothes that are donated, and have spots that look to be bodily fluids on them. Do not buy clothes for kids here, because you don't know what is on them. 2 stars because I'm...