T-Mobile Authorized Retailer — Local services in Marshfield

This marshfield store is the absolute worse service I ever seen. Super rude associates. When we got our phones just recently I specifically asked what it would cost me to cancle before the 14 day window. He said just the activation fee. I asked again are you sure that's the only amount. He said yes.So 3 days later my phone came in and I went to get it activated and told them I would try it out for a few days. I told him we were having trouble with service with the other phones so we may bring them back. Then he comes out with the deal that it's gona cost us a 70.00 restocking charge per phone. THATS 280.00. I did not take that lightly. I kept questioning him why I was told differently. He then said do you want your phone activated or not. I told him not if I have to pay 70.00 if I bring that back. He told me to get the heck out of the store cause I was wasting his time. I said that is terrible customer service.,so he went and called the cops. I got a disorderly conduct charge and was told if I ever came back in the store I would be arrested. I did absolutely nothing out of line. He also did the same with my sister when she was having issues. Banned her from the store. Biggest Jerks I ever seen in my life. DO NOT GO THERE FOR...

Just recently switched to sprint from verizon and every time i walked into the verizon wireless store i felt like i was at a car dealership, always trying to sell me a bunch of things i did not want rather than what i was in there for,. but when i finally made the switch to sprint in Marshfield i was rather surprised at the atmosphere change, went in the store and got a "welcome to sprint" almost as soon as i walked in and had a sales rep Erin come to me and began to ask me what she could help me with, ended up with a iphone 6 plus and had a million questions about the phone, i almost felt sorry for the girl! but she had every answer i was looking for and more,she knew everything there was to know about every phone in the store, she didn't lean more towards android or apple like most sales reps have done to me in the past, she asked me a series of questions and i answered, it was all about me and what i was happy with at the end of the day. Not once did i feel like an average "customer" could not of asked for a more knowledgeable straight forward person to deal with, she was a no "fine print" kind of person to deal with. I...

My son‘s phone stopped working and so he went into the Marshfield, WI store seeking a new device. The customer service representative sent him on a wild goose chase. Saying he had to go online to pay off the old device, as the store itself could not accept payments. So we went online to pay off the phone. Then the CSR says they can not see the payment. That it could take an hour so before they could see the payment. Then I had to call TMOBILE directly to make another payment because the online payment credited the phone bill. The store CSR still stated they could not see the payment. Long story short, in the end, we had to order the phone ourselves online and wait for it to deliver. The customer service at this store is very poor. The CSR could have called T-MOBILE to validate the payment, so my son could get...