BIGGBY COFFEE — Restaurant in Marshfield

Update: Unfortunately when you put a review on Google the owner of the store can reply and say a bunch of lies about you. I have added some of the pictures I have sent Biggby in the past that are the supposed ones I drank most of and then complained. The point of the picture was to show the huge chunks of ice in the bottom which shouldn’t be in a blended coffee. A few others were of thick slush at the bottom that we weren’t able to drink. I also included a nice comment a barista made to me. There is a screen shot of my dog that Biggby posted on their Facebook. It was actually a video of my dog going crazy about going to Biggby because they all loved her and gave her pup cups. What the owner said about me was unprofessional and lies. She sent me several messages on my messenger threatening me. I had to call the police because she had me so rattled. I have never had an issue with any employee. When my dad was alive he used to order a “Nancy and a Susan” and got the biggest kick out of them knowing our drinks. end update I have been a Biggby customer for years. I prefer their coffee over any other coffee shop. I have seen it go through different owners and management. Of course when you are a customer for as long as I have been you are bound to see the good and bad. Recently I saw the ugly. My mom and I have been frequent customers of Biggby especially during Covid and after that as a break from the demands of her having an ill husband and me from having an autistic and severely anxious son. We really enjoyed our time together and our Biggby frozen drinks. Yesterday we went to the restaurant and did our normal order. We got up to the window and paid and gave a tip as we always do. We ask for a receipt for our savings apps. My mom noticed the receipt said no whip or garnish on one of the drinks. I kept peering in the window to flag a barista down. No one in sight. I am disabled so I took my rubber cane tip and tapped on the window. I didn’t want to do that hard so I tapped a little harder on the metal shelf. I got a baristas attention and waved her over. I explained that the order on the receipt was wrong and wanted to let her know so that they didn’t have to fix the order. No issues…drive on our way. When we got to our next stop I noticed a message from Biggby. The owner accused me of using a stick like object to bang on her place of business. I couldn’t believe what I was reading. As a result of that, I was banned from her business forever. I didn’t nothing wrong and was instantly accused of banging on her business. Couldn’t be further from the truth. I went home and cried because of how I was accused and spoken to. She took away something that my mom and I have shared as a special time together especially since my dad died in January. Yes, there are other coffee shops. I just wanted to let people know what kind of person the owner is. She then tried to deface me on Facebook accusing me of not being accepting of the Pride movement. That is absolutely not true as I have close relatives who are gay and transgender. If you are not in agreement with her beliefs and views, apparently you will be blocked. Anyway, the coffee is usually really good. The inside atmosphere is a bit loud with the music, and so many of the baristas over the years have been super! However, a bunch of the good ones quit when the current owner bought the place. Because I was banned for nothing I did wrong, I give this Biggby a big...

Not a good experience, but the only actual "coffee shop" open before I needed to leave town. There was one person working and they didn't acknowledge me until she had completed all the drive thru orders...annoying.

When I did order a basic cappuccino with an extra shot of espresso she made it fast. Too fast. I was pleasantly surprised...until I tried it when I got on the road (my bad, should have tried it in the store and gotten a refund!). The espresso was weirdly burnt without being strong, which made me thing she just used drip coffee since she was way to fast to pull three shots of espresso. Then the milk...was hot, but not at all frothy. I heard the steam wand but I'm not sure how she used it. Even a poorly frothed cappuccino should at least result in enough foam to pretend its a latte! I realize this sounds a bit too picky, but come on. A half way decent american-ized cappuccino is something every coffee shop should be able to at least imitate. Genuinely disappointed, enough so that I'm writing this almost a week later after being reminded how horrible the drink was (I tried to drink it, but it...

I am a Starbucks person through and through. I have tried every mom and pop shop, Dunkin, anything that compares and have never been impressed. I had never heard of Bigby coffee, but when I went through their drive through...I ordered about 6 drinks just out of fascination with their menu. A coffee place that has a red bull mocktail?? Tea lattes? Well put together breakfast sandwiches? Sign me up! I would have to make adjustments if I wanted a strong espresso drink, but otherwise...I'm obsessed. Starbucks...