Panhandle Games And Collectibles — Attraction in Martinsburg

I recently bought a controller for my ps4 here. It was great at first, the toggle sticks were a little stiff but otherwise no issues. My wife uses it more than I do and she doesn't get to play as often, so it wasn't until after the very short seven day return policy ran out for us that we noticed the toggle sticks aren't just stiff, they simply don't work very well. The right toggle stick sinks in and has to be pulled out often. The touch pad doesn't work correctly like it does on a controller you'd get with the console. Not only that, it wasn't in a package when we bought it but was sold as new anyway.

My issue with all of this is that after comparing this controller to an older controller we have, this controller doesn't seem to be an actual authentic Sony controller. It's lighter, very cheap and again, just doesn't work the same. Now this could be because Sony had a different manufacturer, but this was sold to me as a brand new Sony controller and it does not seem to be.

Again, the touch pad does not work unless you press directly into the center of it, which is not the case with a Sony controller. The toggle sticks are stiff and as far as I'm concerned broken. It is much lighter than the controller we got with the system as well, I'm not a tech guy so there could be a reason for that, but since this was sold to me as new without the packaging I suspect it is a knock off brand controller with Sony stickers and the symbol painted on.

I can't return it either, as the return policy is only seven days and it is well past that. I never used it until my wife started complaining that it didn't seem right while playing, so we switched and it absolutely does not feel right. The workers seem like decent people so this isn't on them as far as I know, but this is just...

I have been going to this location for months, collecting games for my kids for when they grow older. I recently went into the store to buy a Super Nintendo for my oldest. They had one in stock, an SNS-101. It was over 100 dollars, but I was willing to spend that because I really enjoyed the store and people who ran it. However after a few days, I realized the Sns-101 is not capable of HDMI conversion with a standard adapter, so it would not show picture. Finally I received an adapter that works after finding one YouTube video showcasing it. Only to put it up, get picture to find that the controller did not work. No matter how many inputs I tried nothing would select on screen. The system displays picture now, but the controller ports seem to not be working. Upon discovering this we called them to try and return the Super Nintendo that does not work. We were told that we only could return within 7 days (not enough time to test an adapter of any kind for the SNS-101 that we ordered from Amazon) and we would need the receipt to return. AND even upon return they would not give us full price back. So I am out of 119 dollars, and I have a paperweight. This is unacceptable. I spent literally hundreds at this location, and being told that they will not return a used console that they promised are cleaned and in working condition is absolutely bonkers. We will not be returning.

Beware if you buy anything from them, that it may not...

While not as expansive as I'd like to see for a gaming store, I was still impressed with the selection when compared to numerous other stores in the greater Eastern Panhandle and D.C. area. In fact, I was surprised with the personality of their titles offered--games here are certainly not all low-budget or sports titles.

Needing an item within the glass casing, an employee let me browse through several copies of the same title to try to build the most complete copy in highest condition that I could--something that was very considerate to allow.

Prices are fair. While I did not trade-in anything, I will refute the reviewers who solely are displeased with the trade-in value. You will not get market value when trading in titles here. You won't find that anywhere. Take into account that some titles sit on shelves for months if not years, in addition to now it's their job to make some kind of profit. If you're wanting to try to sell a game at market value online, expect the fees that these online storefronts charge. At the same time, good luck and be safe trying to find anybody in the area to buy your consoles and games dating twenty years in average condition for high-dollar.

Finding the store when unfamiliar with the area was a hassle and difficult, as Google Maps was quite finnicky. However, the trip was worth it and I'll be back if ever in the area.

Lengthening store hours is a suggestion you may want...