Everything about Mountaineer Meat Smokers was excellent. We were driving home from NC to MI. Father, Mother, 18yr old daughter, 14 & 16yr old boys. On the way we received an urgent phone call that turned us almost straight north to Ithaca, NY. 4 hours later (with 2 bathroom/gas breaks) and 30 minutes out from Mountaineer Meat Smokers we placed an online order for 3 Burgers and 2 Brisket platters. This was followed, instantly, by a typically ill-timed demand from the female contingent that their bladders could never make it to the restaurant and that we just had to stop. Followed, also instantly, by irritated ridicule from the larger male contingent. Unfortunately, the Matriarch of the family was driving. So. 1 minute from Mountain Meat Smokers we stopped at a gas station so that they could go to the bathroom. 450 yards from the fine dining establishment. The astonishment on the boy’s faces was precious. Fortunately, as we needed 1.08 gallons of fuel to top our tank off, I was able to rationalize most of my own murderous thoughts away while pumping the desperately needed gas. 450 yards from the restaurant. Thus we arrived at MMS as a disheveled display of crass family infighting. We were determined to dine and dash as we still had 5 hours or so of driving left and wanted it over. Unfortunately, the keen senses of the staff and ownership of MMS (looking at you Mr. Bishop) clearly sensed an opportunity. It was truly despicable how effortlessly they took advantage of us innocent Yankee rubes. The opportunity appeared as the 2 women left all 3 hungry males alone at the checkout register. Where did they wander off to you ask? You know exactly where they went. 450 yards. Watching them walk past her, the pretty cashiers face widened into a gorgeous predatory grin as she opened a menu in front the unguarded male family members. Ever see that briefcase scene in Pulp Fiction? Ya. New order: 3 burgers, 2 Brisket orders, Full Rib Rack orders, Pickles galore, slices of manna from heaven disguised as Peanut Butter Chocolate and Raspberry Lemon cake all washed down with OJ for the kids. Right before the order was complete one of the boys mentioned our poor hungry 90lb ridgeback in the truck. Like a coyote jumping on a hamstrung baby deer, the cashier threw out: 'burnt ends'. We had heard the term before, but never eaten them. We thought it was probably just barely edible blackened bits of left over pigs’ feet or noses. I do not recall having been more pleasantly wrong in my entire life. As a hugely meat focused, carbohydrate dodging family we have a lot of experience with various edible meats in KS, TX, OK, MS, NC, GA, VA, WV, TN and MI. (I would include OH, but why bother?) Everything we had at MMS was better than any smoked meat we ever had before. Period. But the burnt ends?? Unbelievable. The smell hit the eldest boy and I first. We each suspiciously ate a small piece and promptly froze in place for just a split second. Recognizing our reactions and sensing his disadvantaged position the 6'2” 14 year old immediately leveraged a horribly bony elbow into his own father’s armpit. Another split second later, the scene was like a cartoon of three starving wolverines fighting over a honey covered squirrel in deep winter. Watched over by an incredibly well muscled and increasingly angry Lion hunting dog whose meal was vanishing before his eyes. It was delicious. The dog put an end to our gluttony with an indescribable sound. While I believe we could have taken him, the only result was that the remaining burnt ends were very carefully handed over to him. Everything was excellent, The ROY family PS #1 MMS should create an ad aimed at Suburban moms trying to talk their families into a Ketogenic diet. MMS Burnt Ends should be the opening and closing arguments. They should also lead the menu every day. PS #2 Don’t talk to the owner Travis – our new pile of MMS sweatshirts proves that he is even more dangerous to your wallet than the...
Read moreI'm new here to West Virginia and I applied at Mountaineers because I did events when I owned my own coffee mobile truck in oregon and have experience waitressing and bartending. I did get the job, Travis was happy to hire me. I was very skeptical about the pay as they only pay 10 dollars an hour!?? They said at the events that you make a lot more money so I thought I would give it a go because I needed a job and have experience with everything except for working inside a kitchen. My first day training I was told by the trainer gal that I had to learn a lot, quick, but I spent my shift cleaning 90% of the time. At the end of the day I called my daughter and told her I didn't really want to go back to work because I can tell the trainer gal did not like me and I did not learn anything. Second day training there was with a couple of kids who did well I felt but did not follow the same procedure as the trainer. It was also the morning shift which what we did mostly was prep food for the events. Third day there the trainer gal worked with me and at the beginning of my shift I had the vibe that the trainer gal did not want me there and at the end of my shift the trainer gal had me held back to speak to the owner to tell me that I was not a good fit for the job. I literally had no training except for that day. Keep in mind that the shifts are only 4 hours long and that's maybe 2 hours of busy time. You start cleaning up at 6:30 to 7:00 p.m. and you don't really get too many orders until 5:00 p.m. so I literally had very little of behind the kitchen training. I am a business owner and I ran my truck multitasking making cold coffee, hot coffees, iced teas, bubble teas, taking orders at events and keeping the flow of the truck moving which is an incredible amount of multitasking, looking ahead, preparing, excelling at customer service and delivering quality of drinks with thousands of people there. I do know how to be fast (need to be trained first lol) I do know how to be efficient. I can tell you that they definitely could have used me to up their quality of the presentation of the foods. The training procedure is non existant. There needs to be a step-by-step training procedure that everybody follows . Train procedure is inadequate, unorganized and set up to fail. The person in position of leading and training should not be snickering or have an attitude, that just makes your new person have that much harder of a time Fitting in. I ignored it and kept moving forward with a positive attitude during my shift however her behavior was very unprofessional. I trained people at my last job and I've trained people in my coffee Mobile truck and I do not behave in this manner. you need to be patient and kind. The difference between having a paycheck there and not haven't a paycheck it's almost none so I told him I would not be coming back to work the next shift. $10 an hour is a joke and only people that are going to do that are kids. They really could have used another adult getting paid more than $10 an hour to help with food standards and presentation and an organized training procedure Etc... but the training gal cut my legs off before I even had a chance. The owner guy Travis seemed very cool and friendly and we had a very nice conversation about working there (even tho I knew why i was being held back after clocking out) until the training gal walked up and bluntly was rude and because of that and $10 an hour I told him I was not coming...
Read moreDisappointed and Done — First and Last Visit
I’ve driven past Mountaineer Meat Smokers in Martinsburg, WV countless times, and finally decided to give it a shot. Took my mother, wife, and two kids out for what we hoped would be a solid BBQ dinner. Based on the reviews, I expected something decent. What we got was a $200 disaster. We started with the smoked wings—those were actually good. Unfortunately, that was the high point of the meal. Burger: My mom’s burger was salty, over seasoned, and undercooked. Not just rare, undercooked. Mac & Cheese: My kids and I got mac that was mushy and tasted off, almost like it had absorbed propane or natural gas during reheating. It was clearly not fresh. None of us ate it. Cornbread: Dry, old, and funky-smelling. Another untouched item. Brisket: So dry I had to sip water between bites just to get it down. No exaggeration. Burnt Ends: I assumed they’d be beef, like most BBQ joints. Nope! Bacon burnt ends. They were rock-hard and chewy. I threw the whole platter away. Baked Beans: A strange medley of beans. Not terrible, but not good either. Collard Greens: So salty it was borderline inedible. The waitress admitted others had complained and that it wasn’t even made fresh that day. What really sealed the deal was the service. No offer to fix the order, no apology, no attempt to make it right. Just the full bill handed over like everything was fine. I asked them to at least remove the greens and cornbread. They did, but seemingly reluctant. Looking back at the reviews more closely, I see I’m not alone. Seems like the quality has dropped off lately. I wouldn’t know firsthand, because this was my first and last visit. If you’re thinking of trying this place, save yourself the disappointment. There are better options in the area that won’t leave you feeling ripped off...
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