L B Johnson Ace Hardware — Attraction in Maywood

Needed a key made for my daughter’s Jeep. Called on a Sunday, was told to call back Monday and talk to Marco. Called back the next day (11/28/22), Marco doesn’t have the fob, but offers to order it for me and tells me it will take about a week to get it. I call back on 12/5 and Marco sounds irritated that I’ve called and assured me he has my number when it comes in. My daughter comes home for 3 weeks for Christmas break, so we don’t bother Marco. I call on January 9, 2023 (now 6 weeks since Marco told me he would have it in about a week) and he tells me it’s still not in and doesn’t offer any suggestions. So I ask if he could call someone to verify they indeed have the order or find out why it wasn’t received within a week when expected? He says he will and will call me back. Still waiting for that call. Called the Ace on Sepulveda and they take care of us in less than an hour. Don’t waste your time at this store if you’re a fan of...

I just had the rudest experience. I followed the Ace email directions to pick up my online order at LB Johnson Ace location. The associate rudely told me I was at the wrong location. I showed him the email, and he still insisted I was at the wrong location. He told me I could pay for the items again at this location, and cancel the online order when I got home. Paying twice just didn't make sense to me, and he kept treating me as if all this was my fault, when the Ace email clearly shows I'm at the right location.

I'm never shopping at Ace Hardware again. What a...

UPDATE: so, my 1st interactions with LB Johnson were unsavory, but they did what small local businesses do and that's aim to please their local customers. so, I'm changing my rating because they went above and beyond to rectify their error and I truly appreciate it! 10 star service today!

i ordered online 3 household cleaning items. i received everything exactly as advertised via the site. the store looks adequately equipped with plenty of parts and tools. I also saw a nice grill, pool floaties and wrought iron patio umbrella stands. i recommend...