Harbor Freight — Attraction in Medina

Walked in looking for extra wide grip tape i saw google said they had in store.

Havent been in here before, was expecting hardware store but it was automotive. Threw me a little trying to look for it. Found an older gent who worked there who had zero idea of what it was or where to look. I was in a hurry so i went to find another associate who directed me to a older blond lady who he said knew everything

She was talking to two other people, and i just asked her real quick where the grip tape would be. She also asked me what it was and i quickly explained it was used to make smooth surfaces grippy/non slip

She gave me this seriously condescending look w her eyebrows cocked up and called it something else i was unfamiliar with. I repeated what i meant by grip tape just in case it was something different and she gave me a curt nod w the same really condescending look at me repeating the name she called it by like i was some child she was irritated with.

I just said you know what? Never mind. Im good and turned around to walk out. As i was walking out she had changed her tone and started trying to help and speak to me as helpful as she was with the other couple.

Dude its 2024 knock it off...

I just left Harbor Freight in Medina. I purchased some brackets and a small carpenter's square. I had my 2 year old son with me in one arm and the few item's in the other. The cashier made a comment about having to organize (ALL MY ITEMS) because I set them in a pile. Then they answered the store phone. Instead of putting them on hold until my transaction was done they proceeded to answer questions about tools. Unfortunately this person cannot multitask, instead they pointed at what they wanted me to do. Now that I paid for my items they left to go figure out what the person on the phone was asking about. Leaving all my items on the counter. Having my toddler in one arm I collected my things with my free hand trying not to drop anything on the way to my car. I guess it was rude of me to expect someone to provide me with adequate customer service and put my things in a bag. You can pass this on to your marketing department... Harbor Freight.... the only thing low quality is our screwdriver sets and...

Used to love the place, but they got me with a gimmick coupon a few weeks ago. 25% off one item, so I went in with the intention of getting a large rolling tool chest. Coupon didnt apply. Small print said pretty much nothing applied. I ordered the chest anyway. Two weeks later, I get called that its in. I borrow a truck, went to get it and was told its not there, but there will be more on the next shipment, next week. I'd have given one star, but had good dealings in the past. Will update this later and we will see if the stars go up or down. Place seems like its becoming one of those stores that tries to scam you every which way, and I hope thats not the case. But I honestly think my tool box came in because they called me, then another customer wanted one and mine was there so they sold it to him Edit: I did find out later from one of the cashiers that they did indeed sell my paid for item to...