Aurora Bridal — Attraction in Melbourne

I was recently at Aurora Bridal for my best friends dress shopping. As the MOH and having had 2 sister that had bought dresses from this boutique, I booked this shop and only this shop thinking that my best friend would find her dress with no problem. Come to surprise, this experience we had was awful. When we first arrived, the first thing the lady said is that we would need to have to split the couch and do "auditorium style" viewing because we would be sharing the mirrors and area where our bride would be trying on dresses. This was the first red sign, why is my bride sharing her space where she should be feeling beautiful and listening to her family and friends opinion. We let that slide since no other party was there at the time. The bride had filled out an interview online stating what she is looking in a dress, and even sent them dresses that she had thought she would like to try that Aurora bridal had in stock. Roxie, our attendant, sat down and went over the exact questions spending at least 10-15 minutes going over these details she already shared, which wouldn't be an issue if it wasn't for the end of our experience. After retrieving some dresses, all almost the exact same dress. I kept saying, "do you want to try different styles" to the bride, because she had never tried on a dress before and told the lady she was open to everything but a mermaid fit, she said she would like to try sleeves, off the shoulder, strapless, floral etc. Roxie continued to bring out the same dresses. Finally, after bringing out a different dress like the first, the bride really liked it the style, it was strapless. So we said why don't you try on more strapless dresses since you like this one so much, and the bride agreed so she didn't have to settle for the first dress she had some interest in and could see the different strapless options. Side note: this was only about the 5th dress this bride had tried on, everything was taking soooo long, which had never been my experience before. After asking if we could try on another strapless dress, and Roxie checking her watch multiple times during this and when asked for more dresses, we still had 43 minutes of our appt. She went and grabbed TWO strapless dresses, one was just going to be an obvious no and the other ended up having straps, but Roxie said "oh, just tuck in the straps" it was just baffling she had one job and couldn't grab multiple strapless dresses. After this, the bride quietly called me over, holding back tears she said "I'm not trying to make a scene, but Roxie is making me feel so rushed that my judgement on these dresses is becoming cloudy and I am uncomfortable." I pulled Roxie aside and let her know that my bride is holding back tears and that we still have 40 minutes, why is she being so rushed. Roxie then let me know that we were only allowed to bring 5 people and that we have to split this area with the party that comes soon. the confusing part is that we had 5 plus the bride, which she was only let known about the 5 limit guest through an email 4 days prior, after one of the guests she brought had already booked her plane ticket and the other two had already booked a rental car, so basically even if there were more than 5 of us, there was not enough notice of this. Also, the party joining us only had 2 people sitting, but they made sure we knew we needed to scoot over to share the couch, still with 40 minutes left. Another side note: this party was a QUINCEANERA. I'm not saying a quinceanera is not important, but telling someone that is looking for a wedding dress that she was about to be sharing her mirror is already an inconvenience, but this could have been scheduled for a different time or place in the shop. Roxie continued to rush the bride and the bride even said once to her "I can try the dress on while you go do what you need to do" and Roxie replied " You ruin the dress, you buy it." WHAT. I have been in customer service before, whether you have dress knowledge or not, it is still unacceptable to be so rude. Very...

Let me just start by saying the only reason I am giving a 2 is solely because I found the dress of my dreams and felt like a princess in it on my big day. With that being said there were many things that went wrong with my experience. First of all the staff is very nice I have nothing negative to say about any of them. They love their job. However, the day I went to try on my dress I also brought in all of my bridesmaids for them to pick dresses. I made it very clear I wanted everyone in a different dress and everyone chose different dresses. Trust me I made sure of it. We hung up 8 seperate dresses on the very last rack and made sure everyone had a different dress. Yet somehow on the day of I notice two of my bridesmaids had the same exact dress which irritated me beyond belief but there was obviously nothing to be done at that point. That same day I also bought my bridesmaid dress for my sisters wedding. I get mine that i ordered and it was too small. Like barely zipped up. So small that one of the bridesmaids who was 9 months pregnant had to drop out and give me her dress to wear. So I call the shop they say they can’t do anything that’s the size I ordered until they realized I was also a bride of this shop they told me to come in and they would “take care of it” and let me just add that the lady I talked to on the phone even admitted that my measurements did not match up to the size that was ordered for me. And Take care of it to me means fix it. I went in and basically was given a card for a seamstress for me to pay out of pocket to have the dress let out at no fault of my own because they should have taken my measurements into account in the first place! Two of my bridesmaids ordered dresses based on their measurements that were so big that if they did not hold it up they fell right to the ground. Everyone’s sizes were completely wrong. So day of my wedding I go to take my dress out of the bag and Let me just say that I literally drove from the shop to my house and immediately hung it up very high there’s no way it could have wrinkled, take it out of the bag to go take pictures with it and the entire top layer of the bottom was not steamed. They steamed everything else and forgot the very top layer and I did not have time to steam it nor did I have a steamer so in all of my pictures I will see a wrinkly top layer of tulle. Which brings me to my last complaint. My brother was in my sisters wedding in November and shortly after entered a weight loss challenge. For my wedding in February he had lost almost 30 pounds. Sent in measurements for my wedding and ordered his suit. THEY USED HIS PREVIOUS MEASUREMENTS. His pants were so big they barely stayed on his body and the pants don’t have belt loops so there was nothing we could do. And lives out of town so literally tried it on the day before and nothing could have been done at that point. Looks absolutely ridiculous in every picture that he has the baggiest pants of all time. His wife called and they basically said he gave his previous measurements when he called to order which is complete BS because he lost 30 pounds lol how would he have given the same measurements if he took new ones ! it’s all a he said she said situation so nothing will be done about that either. One of my bridesmaids is getting married and unfortunately after everything we went though she will not even consider going here which is very said because they have such a...

Absolutely awful experience. My 1st time there, my consultant was overly enthusiastic but did a good job listening to my wants/dislikes. But once my time was winding down I was torn between 2 dresses yet still felt really rushed that I need to make a decision now or at least pay $200 for their bridal package. After my appointment we had a separate appointment for my daughter's to try on bridemaid dresses. They found a dress they liked and the consultant was not happy that I wasn't ordering the bridemaid dresses right away. My girls are pre-teen and will grow in the next year before the wedding so no way I'm ordering them right now. We left the store and I called an hour later to pay the $200 because I was torn between 2 dresses and wanted the discount for when I did chose between the two. I made an appointment following my fiance tux appointment for the following week to try on those 2 dresses again. The consultant I initially had was not happy I couldn't come in during the week while she was there. I apologized but advised due to my schedule I had to come in when it was convienent for me and our family as we are a large busy family. Fast forward a week and my fiance and I go to the tux appointment, Casey was fantastic! She asked if my fiance was staying to see my dresses or if he was leaving. I told her he was staying because I wanted to see his reaction between the 2 dresses but he wouldn't know which one I would pick. Casey was all for it and supported my decision. I then got with Heather as my consultant and she was awful from the start. She was nasty and was so appalled that my fiance was staying. She was rushing me 5 minutes into my appointment saying that her next appointment was already there. Then she kept making snide comments even admitting outloud that she was trying to convince me to not have my fiance there. The appointment kept getting worse and worse as the 40 minutes went by. She then told me we didn't need to rush because her next appointment cancelled. I told her from the beginning what time I needed to leave by because we had something come up that we had to get to. I told her I would be back in the next hour to pay for the dress. She then told me I only had an hour appointment time slot. Told her I understood and that I don't need more time to try on dresses I just need to pay. The look on her face was almost of disgust the whole appointment time. We left and then I cried. I fell in love with a dress but knew I couldn't give this company any more money and would just be out the $200 deposit. Ladies, if you are looking to enjoy your bridal experience do not go here. Go to nicole marie in viera or find another local boutique in melbourne. Nicole Marie bridal was a fantastic experience but I ended up saying yes to the dress at Eldas who had a far less selection of dresses but the experience...