Staples — Local services in Melbourne

I recently visited the Staples location on Wickham in Melbourne, FL (zip code 32901) to process two Amazon returns. The first return included 3 pairs of pants and underwear, and the second was a separate return for 1 pair of pants.

John, the Staples employee assisting me, was polite, but unfortunately did not verify that the items matched the correct Amazon QR codes before scanning them. He scanned one code and returned 1 pair of pants, then scanned a second QR code and returned 1 pair of pants plus the underwear. This left a third QR code that Amazon flagged as incorrect, claiming it was for 3 pants, not two.

Instead of acknowledging that the issue may have stemmed from how the QR codes were handled, neither John nor Whesley—the other Staples employee who later got involved—took accountability. Whesley repeatedly interrupted me as I tried to explain how the items were shipped by Amazon, and blamed me for the mismatched QR codes, despite the fact that Staples staff never verified which items matched which codes before scanning.

Amazon customer service confirmed the issue was due to failure to verify item contents per QR code before scanning, which should be a basic part of handling returns. Furthermore, I observed that John had already done multiple Amazon returns before mine, yet seemed unfamiliar with the correct process.

When the line got long, Whesley came to "assist" but did not help anyone. Instead, he stood nearby and implied that I was at fault for not checking the QR codes myself, which again, is the responsibility of the staff handling the return.

I’m extremely dissatisfied with the lack of proper training, accountability, and professionalism displayed—particularly by Whesley, whose attitude was unhelpful and dismissive. This experience has left me questioning the reliability of using Staples as a return hub for Amazon orders.

I hope this feedback is taken seriously and used to improve staff training and customer service at...

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