I have absolved this place!!

Let me start by saying that the staff, with one exception, Alejandro P. at 0510 this morning (Tuesday, 27 August 2024), have been amazing!! And Tia, she should be promoted, given a raise, and never let her go…as she has been your best employee, by far!! Everyone else was great as well, but Tia totally rocks for you guys!! Plus our dog, Ruthie, loves Tia!!

The food was good!

The atmosphere was great!!

The location is fantastic!

The Valet people are great!

I would highly, highly recommend this place and Kay and I will be coming back!

The only reason that they get 5-stars on Service is because of Alejandro P. at the front desk this morning at 0510!! We got up and were in search of coffee. The coffee pot in our room doesn’t work, and we didn’t complain about it because we could come downstairs and grab coffee (no problem). Well, we came downstairs earlier than usual this morning, and there was just cold coffee from the night before. So we tried to find someone…nobody around to be found! The Valet was helping us (he was awesome)! He was unable to find the guy. He finally knocked at the door, and finally the guy, Alejandro opens it…he has bed head. His hair is a total mess! His face is not awake. He has trouble focusing his eyes. But he gets up and comes out. Yes, looking like we just said… We ask for coffee and he tells us to “go sit till 6!” We tell him that we need coffee now. He says, “No. at 6!” We tell him that we have work this morning. Can he make a pot? He says, “No!” Then we say, fine…can we get a coffee pot from you because the one in our room doesn’t work? Alejandro says, “No!” We say to him well we will have to check out them. He says, “Okay!” We then tell him that everyone in this hotel has been amazing, except you! And he says, “Okay!” So I asked for his name…I also told him that you shouldn’t be asleep on the job! He comes back with “I wasn’t!” And I tell him then you should tell your face, your hair, and your clothes that because they all were!! And, if it weren’t for the Valet hunting you down, and knocking on the door (as the Valet even said that “I must be the only one at work here!”) that you wouldn’t get up until you have to help out out breakfast at 0600!

Alejandro P. REFUSED to get us a coffee pot!! He REFUSED to make a pot of coffee or even a cup of it!! He REFUSED to help at all and way to go ahead and leave the hotel, basically as he made sure that we knew that he could care less about us as guests of the Hilton Garden Inn!!

So that is my one and only complaint!!

You will absolutely love it here!! But, don’t deal with Alejandro P. or you won’t be happy!!

We will be back! I just hope to NOT have to see Alejandro P. again or to have him get remedial training so that he is a better employee and promotes the Hilton brand (as right now, he drove it into the ground for us!)!!