Water Park of New England — Attraction in Middleton

Today is my birthday. I’m just getting home, it’s 10:45 pm. I live in an area that has no fun or safe and clean parks at the very least for my 3 children. So being the mom that I am, my birthday is nothing to me if my children aren’t having fun and enjoying themselves. I haven’t been here in about 2 years and from the second we parked I could notice the change. The parking lot was full of trash, loud music, and Happy Birthday to me, I happen to park right next to a soiled diaper. I have 3 children and would absolutely never do that. I should’ve turned back around and went home, but my children were excited by this point. We go ahead, greeted by a LOVELY staff who got us our towels and on our way after paying our fee. As soon as you walk into the water park, you are hit with urine and feces stench(bathrooms to your left, 85 degree muggy temperatures, it smelled ghastly). I couldn’t believe how much it seemed different! By different I mean dirty and cluttered. Tables were way too close to each other. Besides that, everything was going fine. My son wanted to go down the big red slide, and so we were getting into the line a few times. The first lifeguard who was monitoring the line and when people could or couldn’t go down, he was patient and respectful. The line was a mess, cutting and standing too close, but that’s understandable. Our third time to the line for the slide, there was a different employee by the name if Josh. He was not patient. I saw how he spoke to a boy, because the boy was standing too close to the slide, and if it were my child he spoke to like that, and then shook his head in disgust, there would’ve been a big problem. He told me it was clear for me to go, I reached the bottom of the slide, stood up, and was kicked in the back of the head/neck. I went ahead to tell the employee, Josh, what had occurred, and he opened his eyes wide and made a hand gesture, then asked very rudely, Well, are you ok?, the way he said that, he spoke very slowly and extremely stern, no sympathy at all. I told him well that’s not the point right now, you should be more careful because that could’ve been a child that could’ve been kicked in the head by a grown man. His response was, well I am careful. If he was careful I wouldn’t have been kicked. This employee is MAYBE 18, and that’s the way he’s already acting int he workplace? He did NOT even apologize. He got rude, immediately. What he thought was that I was just some lady who was alone. After that interaction, I would look over, he was looking at me and then would shake his head side to side. Each time he would walk by he would stare at me. I have two daughters and one son, it’s my birthday, and my husband sees me getting visually upset. Josh didn’t know that the 300 pound guy was in fact my husband. My husband asked him what’s going on that he’s giving me a hard time, and that’s when I told him, instead of saying sorry at the very least, you’re treating me as though you want confrontation. He then proceeded to lie, and say that he absolutely apologized to me, and that he was not looking at me. I’m not a child who’s going to make up some nonsense for no reason. His job was to be monitoring the slide so that nobody was injured. The guy who kicked me was not at fault. I went and spoke with the manger, I saw her come out and talk with him, and I’m sure he lied, just like he lied when my husband asked what was happening. So that’s why I’m going further and doing the whole review, calling the hotel manager and all. It’s not fair that we drive so far to stay avoid pure ignorance, to only end up having to PAY for pure ignorance. We actually decided not to check into the hotel because of how disgusted we were with Coco Keys and the almost DRASTIC changes that happened. I hope I’m able to upload the photo I took of the first thing I was greeted with at my...

Best Avoided

CoCo Key does one thing, and only one thing, well. The lifeguards are everywhere. They're diligent. And based on several interactions, professional and courteous as well. Yes, we're talking about the teenagers. The kids working at the water park for the summer. They're the best part of this particular park.

CoCo Key does nothing else well. Nothing that you would expect to be a measure of a good business anyway. Customer Service is non-existent. The staff at the check in desk perpetually has an attitude... Amazingly, that didn't change or get better across shift changes. The food is barely edible at an exorbitant price. The customers are shuffled like cattle from point to point (the check in desk to the lockers, to bathrooms, to lines for the lazy river). And there are always lines. The towels are barely big enough to serve as loin cloths. And the bathrooms are disgusting.

It's the last point that I want to focus on. As a family friendly attraction, you have to have clean bathrooms. When I say disgusting, I mean absolutely gag worthy shocking. I was so embarrassed to bring my daughters into the men's room. What, no family bathroom? Not a one in the whole place? And one men's room and women's room for hundreds of people? It's disgraceful.

Earlier in the weekend, one of my daughters had to use a bathroom at a gas station. There was a checklist on the wall with all the things that had to be cleaned every 30 minutes, and there were checks next to the items and initials from the employees who did those things. And you know what. The bathroom was clean! When you're a family friendly park that gets shown up by a gas station, you need to rethink some things.

I think the lack of attention to anything except lifeguards says it all... About where their priorities lie. If they can get your money, and then send you on your way alive, or not missing a limb, in CoCo Key's mind, they've done a "good job." One can imagine the company has a poster in the break room saying "34 days since a lawsuit."

That said, if you must go, there are some things you can do to avoid a disaster:

Bring your own food. You can't have it in there, but leave it in the car in a cooler. You'll thank me.

Bring plenty of sanitizer for the bathrooms. You'll thank me again.

Better yet, just go into the hotel to use a bathroom or change. We eventually did this when we found stall after stall of overflowing feces and I told my daughter we'd find somewhere else to do her business. The hotel bathrooms were impeccable. No feces in sight! Seriously use the hotel bathrooms. You'll thank me.

Bring your own towels.

Bring your own floaties. I don't know how this place has a rack full of orange life vests from 1972, and only a rack of orange life vests, and thinks it's okay, but it's not. I've been to other water parks, better water parks, which have the zip up vests, and arm floaties and all kinds of things. CoCo Key has orange colored death traps. I swear, I thought one of my daughters was going to get chocked and drown in 2 feet of water. You just can't stand up after your feet come out from under you. Her mouth was maybe an inch from the water and she was terrified. I ran and got her, but common people! Get a clue. We're not going on a 3 hour tour. We want life vests that let our kids move around, swim and enjoy themselves, and keep them safe.

If you want to see what all the fuss is about, go find out. Just bring your own stuff, because at CoCo Key, you're on your own.

The only reason I'm giving this place even a star is because we all got out alive. And as far as we know so far, didn't contract...

I had sent this email in hopes of getting a response to describe my experience and so far have not received a response but wanted others to be aware of this experience before spending the money.

“I payed to have 10th birthday party for my son (Declan) at the water park on 6/7/25 and it was awful for a number of reasons.

1. I accidentally booked the wrong party, I was looking for a “cabana birthday” and accidentally booked the “small room” birthday instead. I noticed immediately and called and was told to call in the morning for availability. I called back in the AM to inquire about the cabana and was told it would be an additional $300 on top of what I was paying although online the price was barely different if at all. That was the first disappointment.

2. when the drinks were brought out we had two pitchers of lemonade but one was basically watered down we couldn’t even drink it.

3. we were promised water in addition to the pitchers of soft drinks and never received any.

4. this one is the most upsetting… when the pizza/drinks were brought to our table no one ever returned with plates, napkins or utensils. We waited and waited and no one ever returned. In an attempt to solve the issue I asked a staff member about getting them to which they replied “sorry they’re on break right now for the next 30 minutes.”

The employees were willing to let us sit there with our food and drinks (that were absolutely poor quality) for 30 minutes bc other people were on break. I eventually solved the problem by going into the “closed” snack shop and retrieving all the items my self.

5. in addition to the horrible food and lack of supplies to the eat or drink them with the description online states the birthday party had a “party captain” for 2 hours to assist with the birthday but no one ever came to help or even check on us for that matter.

6. when leaving I had to ask about the “special item” for the birthday boy which again was advertised in the birthday package to which the employee acted like she had no idea what o was talking about and proceeded to gift my 10 year old a shirt that would barley fit a toddler.”

Mind you my party was 50% off and I payed I think about $560 but normally birthdays are about $1000. I’m not sure if it’s because we got it half off that is why we didn’t receive great service or what but for the amount you pay you’d think they’d at least be cognizant enough to provide plates...