Today is my birthday. I’m just getting home, it’s 10:45 pm. I live in an area that has no fun or safe and clean parks at the very least for my 3 children. So being the mom that I am, my birthday is nothing to me if my children aren’t having fun and enjoying themselves. I haven’t been here in about 2 years and from the second we parked I could notice the change. The parking lot was full of trash, loud music, and Happy Birthday to me, I happen to park right next to a soiled diaper. I have 3 children and would absolutely never do that. I should’ve turned back around and went home, but my children were excited by this point. We go ahead, greeted by a LOVELY staff who got us our towels and on our way after paying our fee. As soon as you walk into the water park, you are hit with urine and feces stench(bathrooms to your left, 85 degree muggy temperatures, it smelled ghastly). I couldn’t believe how much it seemed different! By different I mean dirty and cluttered. Tables were way too close to each other. Besides that, everything was going fine. My son wanted to go down the big red slide, and so we were getting into the line a few times. The first lifeguard who was monitoring the line and when people could or couldn’t go down, he was patient and respectful. The line was a mess, cutting and standing too close, but that’s understandable. Our third time to the line for the slide, there was a different employee by the name if Josh. He was not patient. I saw how he spoke to a boy, because the boy was standing too close to the slide, and if it were my child he spoke to like that, and then shook his head in disgust, there would’ve been a big problem. He told me it was clear for me to go, I reached the bottom of the slide, stood up, and was kicked in the back of the head/neck. I went ahead to tell the employee, Josh, what had occurred, and he opened his eyes wide and made a hand gesture, then asked very rudely, Well, are you ok?, the way he said that, he spoke very slowly and extremely stern, no sympathy at all. I told him well that’s not the point right now, you should be more careful because that could’ve been a child that could’ve been kicked in the head by a grown man. His response was, well I am careful. If he was careful I wouldn’t have been kicked. This employee is MAYBE 18, and that’s the way he’s already acting int he workplace? He did NOT even apologize. He got rude, immediately. What he thought was that I was just some lady who was alone. After that interaction, I would look over, he was looking at me and then would shake his head side to side. Each time he would walk by he would stare at me. I have two daughters and one son, it’s my birthday, and my husband sees me getting visually upset. Josh didn’t know that the 300 pound guy was in fact my husband. My husband asked him what’s going on that he’s giving me a hard time, and that’s when I told him, instead of saying sorry at the very least, you’re treating me as though you want confrontation. He then proceeded to lie, and say that he absolutely apologized to me, and that he was not looking at me. I’m not a child who’s going to make up some nonsense for no reason. His job was to be monitoring the slide so that nobody was injured. The guy who kicked me was not at fault. I went and spoke with the manger, I saw her come out and talk with him, and I’m sure he lied, just like he lied when my husband asked what was happening. So that’s why I’m going further and doing the whole review, calling the hotel manager and all. It’s not fair that we drive so far to stay avoid pure ignorance, to only end up having to PAY for pure ignorance. We actually decided not to check into the hotel because of how disgusted we were with Coco Keys and the almost DRASTIC changes that happened. I hope I’m able to upload the photo I took of the first thing I was greeted with at my birthday outing.