Word to the wise: DO NOT LEASE WITH AARON’S MIDWEST CITY!!

4/30/25 - we terminated our lease early and had a brand new set delivered by Lowe’s the next day before Aaron’s could collect their garbage. YES I would rather pay another $1200 to a whole new company than give another penny to Aaron’s. By the way we STILL didn’t have our original washing machine that we bought and leased when they picked up their property - loaner washer #5 I believe, couldn’t even tell you at this point. No amount of management change could ever fix this place (two change of managers at LEAST during the two nightmare years we dealt with them). Never again.

2/28/25 They showed up back up unannounced with a loaner for us that surprise surprise - doesn’t work! Going on week 3 with no working machine. 2/27/25 Updated review as we continued to have issues with this location: Our leased washing machine malfunctioned and flooded our garage (started in its own and never stopped filling, no one was even home) on 2/13, so naturally we called for a service repair. We were told we were scheduled for a pick up the next week Monday or Tuesday (2/17 or 2/18) and that a loaner would be brought to us when they picked up our unit. Winter storms occurred Monday and Tuesday causing an understandable delay, so I called to reschedule our pick-up and loaner replacement for the following week and was told we would be brought a loaner Monday or Tuesday (2/24 or 2/25). After 3pm on Tuesday 2/25 I called again to get an estimate of when they would be at our home with the loaner, only to be told NO ONE had rescheduled us at all. They could “squeeze us in” for a loaner on Thursday 2/27. Now today, 2/27, they have shown up to my house with no replacement loaner, and no intention to pick up my unit for repair. They took a video of what it was doing and left us with nothing. It has been two weeks of run around with us being unable to do our kids laundry without going to a laundromat and paying on top of paying for units we cannot use. Can’t get this lease paid off fast enough to be finished dealing with these people!

Leased a brand new washer/dryer set and was given a faulty dryer right out of the box. Going on two weeks unable to wash my kids clothes at home and having to call every single day, because I am continuously promised “someone will come out tomorrow… someone will call you back in a few minutes….” They have spent a grand total of 3 minutes at my home to say “huh never had that one before” before leaving us with no dryer at all yesterday, just a promise to bring me a used one. This is ridiculous!!! Every time I call it’s “oh no one told me” COMMUNICATION?!?! Ever hear of it?!