Spectrum Store — Attraction in Milwaukee

Everything all the other one star ratings have indicated is definitely true. I've had nothing but all of the issues that have been mentioned, to the point of me canceling my service and now it's a big battle because I returned the equipment the next day after I canceled (and received a receipt from the spectrum person at the store in where I returned the equipment) and they can't seem to find it, and have already sent me a bill for it even though I have a credit balance on my account after canceling it because they misapplied my payment 2 months ago. I canceled because service and outages were so bad, it got to the point of technician service being needed more than once a week, plus the customer service is just horrible. Dealing with spectrum for the last 2+ years has been a really trying, horrible, terrible experience and I will never deal with them again!!!! STAY AWAY FROM DOING BUSINESS WITH SPECTRUM,...

I am so upset with spectrum….. they say they have a bundle deal with internet and mobile but in reality your getting two bills at two different times!!! I switch to this so called promotion and paid $70 up front three days later I get a bill for $78 IT IS A JOKE!!! Talking about a billing cycle if I got new services and equipment there shouldn’t be an old bill because there was no balance but instead they still wanna bill me for a whole $78 no discount at all when I supposed to be saving $30 on on internet service and they can do nothing for me…..BS!! They make the information clear they just want to get your money and send off multiple bills and expect you to pay them!! We need another major internet company that professional because I work for a living I don’t have money to give just because you say I own when I’ve already paid I’m discussed with spectrum I work to hard!! If I could give no...

If I could give zero stars I would. This place is a hot mess. The customer service is awful, no one could find our account and kept telling us we had a business account even though we're a residence. After being passed around to five different agents, including being sent BACK to the same business agent after telling them multiple times we're not a business, we finally were told that we didn't have a plan even though we had a confirmation number for the plan that we received via email over a week ago. No one could find the account even with the confirmtion code. How do you not even know your own confirmation codes?!? Now our internet is out and we have to spend even more time on the phone (after two miserable hours earlier today) to get it restored. I have never heard of such an unprofessional and disorganized business. 10/10 do...