OYO Hotel Mobile, AL I-65 at Airport Blvd — Attraction in Mobile

Stayed here in Nov. Finally able to sit and leave a real review. Was traveling to North Carolina and back to Texas on our way back driving at night in a rain storm exhausted and needing to rest for our long drive back to Texas OYO was the first hotel we see ...like an oasis in the desert we stopped by to rent a room for a few hours of sleep. Booked a room online made our way to the hotel at around midnight for a shower and a few hours of sleep. Front desk clerk was horrible with customer service was not told about a cash deposit and no atm available to withdraw money at the time....had to go back out and look for a gas station to get cash. Came back to hotel was told no tv, no microwave, no refrigerator...room was on third floor ...found stairs to climb and they had caution tape wrapped around them rusty as all sin and ready to fall with a strong wind, hall way down to get to the room smelled like urine at every corner had broken toilets on the walk way with trash inside of them the strong smell or urine drafted through the walk way on our way to our room ..got to room and was met by the worst hotel in history. Dirty floors dirty sheets one towel for 3 people to shower with no soap shampoo and less than a half a roll of toilet paper. Was scared to not wear shoes while we showered. Cigarette burns on toilet seat in bath tub and on sink. Dirty floors from the front door to the restrooms. Was scared to catch something sleeping in the beds. Ran down to our vehicle to grab our own sheets and blankets to be able to get some type of rest. My wife didn't sleep a wink that night because the door didn't lock properly and had a gap at the bottom of it where the rain was seeping in through. The air-conditioning was non Existent luckily it was cold outside so that helped a bit. Next morning time to check out walked into the front lobby to the worker throwing clipboards, paperwork, pens her purse etc around the lobby and a horrible attitude when I asked where I needed to sign while I checked out. Had to wait for her to go check the room to be able to get my cash deposit back. Do not stay here...fear for your safety, catching bed bugs and no telling what else. Will never not tell people about this hotel and our experiences here DO NOT STAY HERE ITS DISGUSTING DIRTY AND NOT SAFE IT NEEDS TO BE CONDEMNED...

I thought I was tough, thought I could handle just about anything. Turns out, this is my limit.

My daddy always said "We may be poor, but at least we're clean." Well folks, these people aren't even clean. The shower is stained and there is a bit of hair about the place. My floor could have been swept as well.

There was a solid one inch gap under the door. Consequently, I am unsure whether the AC was fully functional. It certainly couldn't keep up with the heat coming from outside. In any case, the fact that the front of the machine could not be secured and would fall off at the slightest provocation is quite inexcusable.

The entomology in my room was strikingly varied. I was able to identify one of the insects as some variety of roach. I gave up after that, figuring Darwin and the crew of the HMS Beagle would have had their work cut out for them.

I survived three nights. On the second day they shut off the water. There is no way to contact the front desk from the room and no published phone number. By the time I got back in the evening the water had come back on but my room key did not work. The door to the lobby was locked and there was no one behind the desk. I had to bang rather hard on the door to get someone to come out and fix my key.

There is a fridge in the room, but it has a few insect carcasses in it and seems to be for decoration only, as it is not cold.

There is also a TV in the room. It does not function.

Further, there is an extremely scruffy runt of a man who hangs around the office pretending to be a policeman or security guard of some sort. He seems to think it great fun to slyly uncover a badge attached to his shabby pants. I assume he hopes it will grant him some undeserved respect.

The lady at the desk will ask for a cash deposit. Be wary. It is unlikely you will get this back.

Their ratings average only one star. Let me tell you, they have worked to get it down that low. In this case there is no brigading, no review bombing, it really is just that bad.

Also, I never did get any...

I booked this room on Priceline for three days July 9 through the 12th of 2024. After driving for 6 1/2 hours from Nashville, Tennessee, me and my 13 year-old son arrived at the hotel to check in. After already having paid for three nights, the person behind the counter informed me there were no microwaves, refrigerators, cable, Wi-Fi, the power would be going in and out throughout the night, and it was a $50 cash deposit but the ATM did not work. I booked this room plenty in advance that someone from the hotel could’ve contacted me letting me know this before waiting until I was there to check in because within 24 hours of your arrival date, you were not going to get a refund. This feels like entrapment on the highest level , I called Priceline to get a refund. They attempted to reach out to the hotel and did not get a response. I have been waiting four days to hear from Priceline about a refund for a hotel That I never stayed at due to false advertisement. after reading some of the reviews on here, I should have known better than to reserve a room at this hotel. Shame on Priceline for keeping this on their website for people to continue to get ripped off by shame on this hotel for not contacting people that made reservations to let them know in advance so they could book a more accommodating hotel. Not only was I out $300 because of this hotel I had to come up with another $150 to book 3 nights at another hotel. I would never in my life, make reservations here again and in the future, I plan on using a different website than Priceline.

Update: after finally getting in contact with upper management, I sent picture proof that we were in a completely different hotel. However, this hotel is now changing their story and claiming that I actually checked in and stayed three nights in two different cities in two different hotels and is refusing a refund!!!! STAY FAR AWAY FROM...