Los Rancheros Mexican Restaurant — Restaurant in Mobile

“Get some get right!” That is not my original quote, but it sums up my thoughts about this restaurant. I’m a first timer and I was ready to give this restaurant a zero based on service alone, but the food redeemed it. I took a snapshot of the front door because there were a few red flags for me and one being the gratuity post. Fortunately, I ordered pickup via GrubHub (also,apparently they’re anti-Uber eats- see pic). It’s not all doom and gloom here let’s get to what was in my opinion doing well and what wasn’t. Greeting (or presence of a host) at front= non existent (Just after 2pm) There appeared to be about two people on the floor serving and when the second one showed up, I walked up to her and asked where to pickup…?. She abruptly responded “at the bar”. 3 At the bar no one was there, so I waited a few more minutes, then decided to look in the kitchen, which was nearby. I asked the woman there if I could pick up my GrubHub, she said someone would help me…she gestured. I turned around, and it was the same lady who said “at the bar”. She confirmed my order and handed me my food. My gripe: it would’ve been simple for her to not only tell me to pick up at the bar and also, let me know if she would be right with me or that I would have to wait a few minutes. I’m not sure if there was a sign in the front either that lets people know pick ups would be at the bar. Again, I’m new to this restaurant so I didn’t know the ins and outs. That’s it concerning the service. The food i had (beef quesadilla, beans and rice and a chicken flautas) was good, and it is on par with other Mexican food here in the city that I’ve had the opportunity to sample. For that reason, I probably won’t go back there, because there was nothing special to make me want to come back when there are so many other Mexican restaurants that have good or better food and offer a better experience....

Me and my partner have been here a few times, each time the food is very good and we enjoy the atmosphere. Not too quiet, not too loud. Past times we never had much of an issue with a server, they've always been kind and made sure to check on us. This past time, however, we ran into someone not so nice. She started off alright, took our order and gave us our water. When our food came she placed my food in front of me but ended up shoving a finger in my partners food and asked if he wanted her to send it back and replace it. He asked if she had washed her hands and she hesitated and made a face pretty much indicated that, no, she did not wash her hands. He said he'd like her to replace it but she just put the plate in front of him and walked off. He is nonconfrontational so he decided to eat around it because they serve large portions. After that she checked on us one time during our meal and never offered to refill our water nor did she give us any napkins, which are not left in dispensers on the tables. During the end of our meal, while we were still eating and talking, she came up and gave us the check. It felt like she was rushing us at that point, but then made it worse by taking my partners food right out from in front of him, placing it on another table nearby, and then taking his card to go pay for the meal. He was not done with his food, he still had over 1/3 left on his plate. She didnt take my plate for some reason. He continued to eat his cheese and chips, though I could tell he was upset from that. As soon as she returned his card we left. By far the worst experience we've had so far, from the rude attitude to the finger in the food and the rushing us out I hope we never have to deal with her again. Its sad because other than that this is one of our favorite...

I typically eat here about at minimum once a week usually you know about two sometimes three times a week however my latest experience was for lack of a better more appropriate word it was terrible I ordered a fajita taco salad I did have some special requests and I ordered some extra items such as extra Pico extra salsa as well as I specifically explained no guac and no sour cream first off it took me a minute a while to get my food I did not check it before I left which is that's on me but I've never had a problem of this caliper before when I got home all the way in Lucedale Mississippi I realized that it was completely incorrect it was not a chicken fajita taco salad it was something else it dadgum had the guacamole and sour cream all over it the extra stuff that I ordered that they charged me for was not included in the bag so I contacted them and they told me that they would fix it when I was back in town all right I just called tonight and so called manager they answered the phone is wanting to pull back cameras and roll back cameras and do all this mess when he pulled up my order on his screen he seen that I had ordered it he seen what I had paid for extra and he still wanting to roll back a camera I will update my post when I go in I'm about to walk in here now and see if they give me my food that I deserve because if I spend $25 on something that's supposed to cost me you know $11.99 or 12 I deserve to get my food that I paid for and I deserve to get it the way that...