Mediacom Communications Corporation — Attraction in Moline

The US Constitution provides for free speech even if it is a lie. Mediacom uses this freedom to the maximum extent. We went from internet, cable and phone to simply internet. This is the slowest internet service provider I have ever had. (Contrary to the ads.) When I call for technical support, the pleasant agent does NOT resolve the problem. A good tech agent will immediately test the modem before asking if I am on an internet phone. Once I am disconnected, that same agent cannot figure out how to call me back even though he or she verified my account using that number! When I call back, the new agent strictly follows protocol, insisting on sending a service tech to our house during business hours even though I repeatedly state that the problem is primarily at night AND the previous service tech found no problems. When told when it occurred, that service tech stated that Mediacom oversold bandwith in this area so no one can get what they promised. We were told that we would receive a partial refund. Never happened. I call again and we go through the same process again. I ask how to get the problem escalated and am told that it will take two or three home service calls before they will consider doing that. I ask to talk to a supervisor who is always busy with another customer. Despite being a customer for almost eight years, our service record only seems to go back three months. Unless you like living "Groundhog Day" for your internet, go with someone else. We would if we could. Mediacom Social Media Team-If you really want to talk with me, give me a name and direct number so I do not get lost when I try to call. Bottom line: The commercials in our experience have no connection with reality. Try ANYONE else...

Had issues with my service for months. They would come in and try to "fix" the issue. Turns out it was my equipment. So i buy all new equipment (high end gaming stuff) same issue would happen spotty connection and signal would drop all together. I had them back again and again they would still tell me its my equipment. They hook up their equipment, same issue. Guess its outside now. We will send someone by to fix it. Not sure if they came because its a different department. Week goes by nothing has changed reached out again. They come back. Its my equipment. They guy tries to hook up their equipment and in the process BREAKS THE ANTENNAS of my new router. I mention to him because he doesn't want to acknowledge it. No apologies just that he will tell his supervisor. I call and reschedule because he was unable to fix it. I tell the lady on the phone and she apologies. She confirms my new appointment and the new guy comes out. I tell him to make note that he didny break it and the giy before did so they dont get confused. Im forced now to pay my bill on a service i have barely been able to use. I bring up the broken router and they lady on the phone says lets get you to our other dept. I had to file something that nobody else tells me about. Now at this point i waited too long to file so im a lier. Back and forth about the details like what did the guy look like. Dark hair and a covid mask. What was his name. I dont know guy 1027 that has came here and blames the customer instead of fixing the problem. I never got paid for the damages. Your company is a monopoly in the quad city area and i cant wait until metronet...

Well where should i start.....I moved to the quad cities August 31st and didn't get internet until October 16th. Then, we didn't have internet because the guy that came out to set it up said that our router was bad so I bought a new router for $120 from best buy to assure I had a good one. I set it up and once again....still no internet. it took Mediacom 2 weeks....I REPEAT TWO WEEKS!!! for another guy to come out and look at it again. he said I must have bought a bad router....come on now. We waited another week for a guy to come out and this time we werent able to be home because he came like 2 hours after he said he would show up and I didnt have time for that. Finally, I just decided to take the modem in that they supplied and at the store they said I needed a new one, THIS ALL COULD HAVE BEEN SOLVED THE FIRST TIME WITH A NEW MODEM. Now.....fast forward about 2 months.....all of a sudden our modem has gone offline. I called in and the lady said yes that seems to be the case...My bill is up to date and theres nothing wrong on my end. This was on a Thursday and they said they can't have someone out to our place until the following wednesday to get it looked at. That is just unacceptable. The only positive thing I have to say about this company is that when their stuff is working it's fast but that is rare. But also my roommate called and talked to a lady named Julie and she was the easiest person to work with that we've ever experienced with Mediacom and gave us a week off of our next bill for the inconvenience. Thanks Julie but you work for a horrible company. Okay rant over. get it together mediacom....