Floor & Decor — Attraction in Monona

Far from impressed with their "Custom Quartz Countertops". We sat with the order specialist at one of their quartz desk areas and played the "Where's the seam" game as he bragged about how "Seamless" they are, as we placed our order. He was nice and professional, so the whole process felt trustworthy and comfortable. They sent the measurement company. The man explained that the cabinets had to be leveled prior to install. No problem. The install took longer than expected because the contracted company had a broken CNC machine. This wasn't a big deal. The day before the install we spent hours with multiple levels to make sure everything was perfect. The installers came out with a giant level and said they weren't level which was hard to believe given they were perfect less than 12 hrs prior. They shimmed one cabinet around a quarter inch on one side which is going to make the flooring install difficult since hiding a gab that big is tricky. They installed the countertop making a hole in the wall with the corner, which made the backsplash install difficult because the countertop was not cut correctly leaving 3/8th" gap between the countertop and the wall with a 1.5"x4" hole. Now for the bigger issues. The countertop is NOT level at the area THEY SHIMMED. The seam is NOT seamless looking and it the filler is degrading. The quartz is chipped weird on the edge and surface. The surface stained easily even though the description states "Quartz countertops are manufactured using both Quartz and resins that make the material heat, scratch and stain-resistant. Quartz has a great impact resistance, so it won’t chip or crack, and sealing or polishing is not required. The non-porous quality of Quartz also makes it highly resistant to germs and bacteria". The edges of the countertop is smooth and polished while the surface is honed and dull. I can't imagine how any of this thing could be addressed without a major inconvenience to us. I'm feeling disappointed in the quality of...

NuCORE Performance LVP review.

We worked with Floor and Decor as they were recommended by our flooring installer on where to get flooring. The communication process by some within the store was great and that encouraged us to place an order for NuCORE Performance LVP as we were told multiple times this flooring is extremely durable and dog friendly. We also purchased custom stair treads that were suppose to match totaling over $10,000.

Fast forward to just after install, the price per sq ft was at a lower price, so we asked for a price adjustment. At first the manager was hesitant, but after having to make a special trip to the store to discuss they decided to honor and refunded the difference.

Now we make another trip to the store to pick up our custom treads and take them home. One out of the entire order was not damaged. They were great it taking those back, but we decided not to go the route of ordering these as we were told "we can keep ordering them until you have enough that aren't damaged" made us believe the product is junk. The stair treads were suppose to be an exact match to our flooring and they were anything but that. It was a sticker on wood, very cheap for the price we paid. Again, the store was understanding and refunded us for the junk product.

Now we are roughly 3 month post install with this flooring that was supposed to have "superior durability" and it is not that. The flooring we installed had a total thickness of 8mm and a 30 mil wear layer. We have dents in our flooring from normal use that is roughly 3 months post install. If I had to compare this product to something, it would be cardboard durability. It is not durable at all. We had engineered flooring in our home prior to this and that stuff was far superior than NuCORE Performance LVP.

If I had to do this all over again, I would not be purchasing NuCORE Performance LVP flooring.

I hope this review...

Visited this store multiple times and everyone I came into contact with from the checkers to the loaders to the design lady to the floor people and especially management were top notch. So extremely helpful. I shopped online and saved tiles to my wishlist and store staff walked me around to find the tile. Very personalized attention at very reasonable prices. Thanks to my design lady (wish I remembered her name) I was able to make my final design choices with confidence, and my friends and family are absolutely in awe of how beautiful my new shower is. Mouths have dropped. This is how every business should be run, with such an exceptional "culture". I would have given 5 stars in a heartbeat but when I attempted to return unused product this week, after the 90 day return window, I was denied. We're talking over $300 of product, after spending over $2000 with them. I was shocked and extremely disappointed given I had driven 30 miles just to have to take it all back home with me. The policy says returns after 90 days are at store discretion. We are still in a pandemic, there are supply chain issues, and my construction didn't go exactly as planned (contractor's illness, his wife's hospitalization, and shipping delays on other materials), my own illness, called out of town for work, etc. Life happens. I certainly hope the owner/management sees this review and wants to rectify the situation, otherwise I will be forced to stay with my 3 star review and will not be able to recommend Floor and Decor to others and sing their praises. I'd hate for one of the best sales experiences I've ever had to end on...