Best Buy — Attraction in Montebello

Poor service. I asked about the disposal fee they were charging and if I could dispose my tv. They told me to bring it. This was the online agent. Went to the store and they told me they needed the exact size even thought I told them it was under 43” and also they told me to get in line. Then the delivery person told me that there was no room in back for a tv so couldn’t dispose of the tv. Got the car to the tv and they said it couldn’t be laid down. It had to be vertical so I removed the car seat for him and helped him loader.

Next up was the open box I got which included everything supposedly. Now opened it up and just included the stand and tv. No remote, no cord and no manual. Funny because it was supposed to be inspected by geek squad agent when they wrapped it with the geek squad tape.

Not sure if it will power up or if there are issues with the tv. This Best buy will test ur patience so be prepared. I had open box tv purchases in Oregon and no issues. Just this montebello store.

Follow up/ Called the best buy number. Not sure if it was a customer service rep at this store or if its a call center that handles all incoming best buy calls. They told me that I just needed to take picture of what was included and come back to the store and they would give me the missing pieces. Since the new model was in stock, I thought fine. They can take from the new model and make it right. Off I went but that was not what happened. I wish what was supposed to happen happened but it didnt.

Reaching the store, I needed to wait in line and when it was my turn and I tried to explain, they said they understood and tried to make it right. Employee went to the back and tried to find the missing parts. They couldnt find it so now more funny business. I said that this is not like Excellent condition. You only provided the tv and stand. How can you sell it like this saying its like new? Based on your website definition, this should be fair and I should be entitled to a refund. Nope. They tried once more to find a remote and they found one they said I could try out and return to the store if it didnt work. No thank you. I checked google and its not compatable. Dont waste my time. Next, they tried to deny my claim that the remote was not essential so it could be sold in good condition instead of fair. A whopping 50 bux or something like that was the price difference for fair. Geez. Came home and played around with the tv controls once more. I can access channels, input, and power. Cannot setup wifi so I cant even use the app to control the tv because its not on the wifi. So yes, the remote is essential.

Spent 3 hours of my weekend away from my family and in 106degree weather dealing with this. I will say they did refund me 38 bux because it was not excellent condition but in good condition. (I seriously feel they thought they did pretty good about themselves. When I mentioned that your geek squad inspection is BS, I dont think they didnt think anything of it) Also, I had to go find the manual myself and find the compatable remote myself, which I ordered already. TV does power on and the onscreen menu looks ok. Not sure about anything else because it cant be tested without the remote.

Note: Best buy has one of the best tv warranties out there. They also discount tvs better than other companies. These open box models are able to be slashed even more. Im really just taken aback by this store. The employees dont seem to understand they work for a publicly listed company that gives them benefits, steady income, and even course of action but its run like a...

Please do your self a favor and shop online through Amazon or even Walmart has a better return policy on their products. I purchased 3 all in one computers from this location. I was offered the protection plan through their geek squad so I figured since I had bought the 3 computers there what better then to get them service there since they had the service. 2 out of the 3 computers were defective. I brought the first defective one in for repairs through the plan I had purchased. Big mistake! After 4 weeks of them submitting my computer for repairs, I get an email that the repairs were done and that the computer was being shipped back to the store, so I scheduled a pickup. The day of my appointment, I showed up, and I was told the cumputer was not there yet, I said then what is the point of making an appointment. So I waited an additional week. I went back to the store once again to ask if my cumputer had arrived and was told that their system shows the computer being delivered but that they did not have it there. So I was told to wait an additional 2 days a manager said he was going to give me a call and let me know what was going on. So I waited and never heard back from them. I tried calling the store several times, but their customer service phone number always routes you to a call center in India and they can't help you there. So again I made my way to the store and this time I spoke with the store manager I explained once more the situation and he basically said that I had to wait until they locate my computer and if after 4 more additional weeks they could not locate it then they would try to contact corporate to see about replacing it. I asked them to provide me with the email address and phone number of the corporate office but the manager gave me a bogus 1800 which he knew was going to direct me to the call center in India. I went home did my own research and found their corporate email. I sent them an email and they never responded to me. It wasn't until I filled a complaint with the BBB that I got a calk from corporate. The corporate representative was very rude and tried to justify everything by saying that the protection plan was not under my primary phone number but under my business number. What difference does it make both accounts are mine. He offered me no solution, no apology, and basically told me the same thing. I had to wait until they can figure out their mistake. It has been almost 8 weeks, no computer and no resolution. Please do not buy anything...

Very poor customer service. I placed the order online and the “pickup in one hour” was available. I selected it and finalized my order and paid at 6pm. I rushed to store because this location closed at 8pm. I was browsing in store and waiting. 7:30pm but no notifications to my phone and email to pick up the item. I came to the guy named Geovani sitting at the station right before the exit door. He was nasty and rude. He answered me and was talking to me without looking at me at all. I told him that and he did not even think that was a poor customer service. He simply told me “ because I am in the middle of something”. How weird! Then I asked for a store manager and he told me “ I am the store manager”. Then a lady came to me and asked me about the issue whose name is Meloni. I thought this lady was better than him and would try to explain in a way that can make customers feel better. But I was wrong! Her attitude was as bad as the guy. Very poor customer service. She told me to check in email and never come if the email says so when the order is not ready. But in the email Best Buy sent me, there was no such a thing like she explained to me. The way that guy and she explained to me like they did not care. I questioned them how come the “pickup in one hour” option was available for me to pick but you knew you might not have the item available. Is it misleading the customers? The she was losing her temper and tried to argue with me in a nonsense way. She tried to excuse for the bad attitude of the guy and told me he was a security and was busy when helping me. She also explained he was also the store manager/supervisor. How weird! A store like best buy must hire one employee as a security and a store manager at the same time. No wonder how poor customer service it is now compared to before. Make it short! DO NOT BELIEVE IN THE SO-CALL ONE HOUR PICKUP. DO NOT EXPECT best BUY GIVE YOU A GOOD CUSTOMER SERVICE. If you still want to buy stuffs from them because it is cheaper or whatever, do not expect they will treat you well and respect you. If you choose good customer service over prices, then do...