Mundelein Computer Guy — Attraction in Mundelein

I brought my gaming PC in on 11/18 with some software and hardware issues. I was getting a driver error on startup as well as my CPU fan not registering as working (fan on, but pc says at 0rpm). The older gentleman whom I dropped it off with did not give me any info of when I would be contacted for a time estimate or price quote. I asked if I'd be given a call sometime the next day and he said yes. That was the first red flag, but I had been here years prior and had a good experience so I didn't think much of it.

11/19 Heard nothing from them. I called around 4pm to get an update. I was told they had been busy and were "just getting to it now" and they would call me that night or the next day for an update.

11/20 Still no call from them. I tried calling around 4pm and got no answer. I left a voicemail asking for a call or text with an update.

11/21 Still no call from them. I called again. I was told by the same man that they were with a customer and asked if they could call/text me in 15 minutes. I said fine. 45 minutes later and still nothing. I called again and was met with a voicemail. At this point, I texted their number saying I would be coming the next morning when they open to pick up my pc, fixed or not.

11/22 My mom and I went together right after they opened. The same man whom I dropped my pc off with greeted us. I told him I wanted my computer back and in few words said "but the technician is working on it so I can't". We asked when he would be in, he said he didn't know. This is when we started hearing footsteps upstairs. My mom questioned who it was and if it was the technician. The man said that the technician "needed to shower first" and then he'd be with us. By the way, the bathroom with the shower is right next to the main lobby, so we heard everything!!!!! While we waited for about 20 minutes for anyone to come back and speak to us, another customer walks in and what do you know? He's having the same issues!! Dropped off his computer "last Friday" and hasn't heard back at all. Seems like this is a regular issue for them. FINALLY the technician comes out of the bathroom. I tell him I want my PC back and he tries to tell me that it was fixed anyway. I said I didn't care and wanted it back. Not once did I receive a call about a diagnosis or quote. Once he handed it back to me, my mom and I left. I will never go here again. This used to be a great place for quick and helpful service but something changed in the last few years.

Once home, I wanted to make sure everything was okay. Thankfully, the error was gone, but I'm still have CPU fan issues. I also checked my system logs, they never even turned on my PC until 11/21 at 11pm!!!!!!! So all that "just getting to it" was a blatant lie. It sat there for 3 days collecting dust and I was being told that they were working on it. Do not bring your devices here. Software was downloaded without my knowledge or consent. Will be bringing my PC to a reputable place to make sure nothing was tampered with. AND to fix my CPU fan since that...

I had my computer repaired here on December 2, 2021 by Matt (no longer there apparently, he is at home dealing with a family emergency). I called them when I found that one of the two disc drives they had installed were no longer recognized by my computer and there was a clicking sound when my computer was running. It was eerily similar to the sound it was making when I originally had the problem. The tech who answered said it was likely an issue with Windows 11 changing a BIOS setting and making my 2nd disc drive undiscoverable by the computer. So, I took it in for him to complete the analysis and fix it. However, once I took it in, I found the environment at the store totally different than December. I mentioned that they had fixed it in December. The tech acted like he had never talked to me and said they have no records from when Matt was here, he took everything. Does that sound like a family emergency to you? He said he would look at it and call me that day. Well, I didn't get a call from them until the next day, and was told by the receptionist that Matt's replacement, the tech I had spoken to, said I couldn't have had two hard installed because my laptop does not allow for that. I said I had a receipt that showed I had been charged for two. I texted the receipt to them because remember when Matt went home for his family emergency he took all the billing software and company records with him (strange huh!!)? Well, then the receptionist calls back and said the tech saw the receipt and says I was undercharged!! Say what?? I was undercharged for a hard drive my laptop cannot have?? Which is it? I smell a rat! I decided to go and pick up my computer because I am not sure what kind of scam these guys are running. Something is just not right there. I sense the tech is in way over his head. When I was there, he was pacing back and forth and had this very anxious look on his face, the kind of look on a math test when you don't know the answer. I regret dropping it off to them in the first place. Anyway, it gets worse. The receptionist gave me my computer and I shared my feedback that they do not look like a going concern and they are not acting in an ethical manner - first telling me computer cannot have two drives and then that I was undercharged. Her face went from peaches and cream smiles to a snarl. She said to leave or she would call the police. Really? Enough said. Decide for yourself if you want to deal with unethical, incompetence. I strongly suggest you contact another company that stands behind their work and does not threaten its customers. I do not expect them to last long in their...

I had a solid state hard drive (my boot drive) crash, Windows 7 blue screen error. The store was very busy (I now know why), so it took 3 days to get to my computer. I spoke with the owner about potential options, and while I was essentially told I needed to upgrade to Windows 10 (it is end-of-life soon anyway), I figured that my hardware was too old to adequately support Windows 10 and I would need to have them build me a new PC. When they had completed the work ahead of me and got to my system, they diagnosed my issue in a couple of hours. Turns out that I had a dying "regular" hard drive that had corrupted the boot sector in my SSD. Rather than upselling me on the need for a new PC, they told me that they could recover my boot SSD to one of their drives, reformat my SSD, test it, and move my files back, but install Win 10. Luckily, Win 10 found all of the drivers to support my older hardware. They were also able to recover all of the files from my dying "regular" hard drive! This was all for a very reasonable couple hundred dollars. The piece of mind to get my machine back with everything intact, while I got great and honest advice, is something that you can't get from a Big Box store. These guys are honest, extremely knowledgeable, great at explaining the issues and solutions. I will use them EVERY time I need them, and I will recommend them to anyone who needs the same. As good as it...