They use to be a fellow in here with dreadlocks and funky clothing, he was very knowledgeable about the products and was very helpful even down to pricing. I've been to the shop for a few years and have never been super impressed but have always gotten a decent deal at least. I drove from Goodlettsville a 1 and a half hour round trip last night only to find out that they did not have simple 14 millimeter bowl pieces in stock. The only thing they have was some misshapen decorative piece of crap for 30 dollars. Navigate in a min with the hair what have discounted it and work something out with me but the douchebag, although friendly, did nothing about the price and knew nothing about the products now I'm buying this piece because I just broke my 14 millimeter drain Bowl from hi si, I can replace the bowl piece for about the same price and have a quality made product but Nashville restricts any options on buying any kind of real glass. This place is going downhill so far since that guy left it is outrageous they are overpriced under stock and under educated on the product that they sell it is sad when I can go into a shop and tell them more about the product the quality and why the quality is the grade that it is and have them listening to me and learning like I'm a professor or something. I told the guy what happened to my bowl piece from my other pipe which is a quality very well known name brand some people like them some people don't I prefer them to almost anything but this guy had no idea what I was talking about which is extremely sad. Do not go to the shop for anything it's better to go get the mask of crap they sell it Jenna's and save your money or travel to Knoxville Olympus and find a quality smoke shop with decent customer service I would recommend Cumberland glassworks or in Memphis Highland smoke shop but I can promise if you go into this place you will be ready to make the trip