Kroger — Attraction in Nacogdoches

This is the comment I sent to Kroger. My wife and I visited the store on University Drive in Nacogdoches, TX on August 20 at 4:30 pm to make a return. We were told by "Ray Ray" that the cashier on aisle 3 could help us. We went to aisle 3 and she pointed to the booth which was closed. I told her we were told by Ray Ray, who was at the self checkout aisle that, that she could help us. Then she sent us to aisle 1 after picking up the phone briefly. Then the cashier at aisle 1 didn't know how to do a return and called Ray Ray over there. I tried to tell Ray Ray that he had sent us to someone who didn't know how to do a return. I was just trying to tell him that he shouldn't tell someone that unless he knew they could do a return. He totally ignored me when I was trying to tell him about this and just tried to solve the problem and get us out of the store quickly. I could tell he didn't want to hear about it. I work at a store and if I give someone the wrong information I at least apologize. Considering the fact that y'all hire young people, you need to teach them some communication skills and that they need to listen to criticism even if they don't like it. I don't really want to go back to that store because of that experience. You guys do have competition and also the fact that the only guy there who knew how to do returns only reluctantly helped after we had been to two other people shows that you have a lack of training in that location. My wife also told me that he didn't scan one of the items so she has to go back to the store. He was in a rush to get us out of the store and had an attitude. That's why he made that mistake and I don't appreciate it. You need to train your employees that they need to find the answer to a question or find someone who does and take the time to do it. They need to admit to the customer they need help and even leave their post to find someone if necessary. I often see them standing around at the other Kroger, just joking and laughing with each other and not even opening up lanes when it gets busy and there's a long line. You really need to hire better workers ,communicators with more maturity. I spend a lot of money at your store and WalMart is starting to look pretty good right now. Also, you might look into the source of your avocados because yours always go from green straight to rotten after I have them at home while WalMarts avocados seem to ripen perfectly. I would actually rather go to an HEB but there is not one in this town. Really getting fed up with your employees and their lack of...

I have noticed that in the evenings… the service and the employee’s attitude changes at the Kroger on university.. I’ve noticed this for awhile and tonight I was there about 5:30. I walked in and one of the ladies that gathers the groceries for p/u was cursing and one of the managers was yelling back at her. I noticed that there was one checkout lane open and no employee around to checkout customers. I went to the self-checkout and a nice young man came over to help with the purchase of a bottle of wine. He was the only employee that took notice of customers. There were 6 employees standing in front of the customer service area being loud and cutting up. One of employees was a manager. As I left to exit the store, I noticed a lady that had gone through the One lane that was open for checkout. Her groceries were half bagged and she was bagging the rest of them herself. No one was there to finish bagging her groceries and put in the buggy for her. The same 6 employees still standing in the same spot being loud and cutting up. I have stood for several mins being the only customer at the self-checkout waiting for an employee to ID me for a bottle of wine while employees stood around goofing off. I have become irritated many times trying to get help or checked out. I’ve asked the bakery dept for help with items that the Kroger on North St normally have on hand. I get told to either go buy it there or if they had more help, the selection would be better. It’s not always been a bad experience shopping at the Kroger on University. But I noticed for several months that I have seen a decline in customer service and employee work ethics. I prefer to shop at the Kroger on University, b/c I do not like getting in and out of the parking lot...

Rented a Rug Doctor for 24 hours on Monday. Called the next day asking for an extension and repeatedly asked over the phone if this was okay to do over the phone, if I would need to pay for an extra day, and if who I was on the phone with would need any information from me other than what was taken the day I rented it. The woman on the phone said, no, that I would not be charged an extra day and that on my information sheet she would simply changed the dates of my rental and return due date. Today I turned in the Rug Doctor and Doris in customer service treated me with attitude. She asked if anyone told me that I would be charged an extra day and if I even knew it was due yesterday. Her demeanor was unkind. I told her about my phone experience, to which she responded sharply, "Why would you think you wouldn't be charged?" And she then proceeded to point a finger at a young woman worker in aisle three to point blame that she may have told me wrong. I didn't care who told me incorrectly, and I don't like that she was quick to blame another. She then tried to tell me what the rules were, which I already knew, so I asked that she would ask her other employees to be clear next time and not to lead a customer that she was okay to reserve and extra day. I don't feel like Doris talked to me like a "number 1 customer service"...