Edit: November 2023 Samantha is such a great manager. She completely smoothed over a pink lemonade debacle with such tact. Great customer service!

This place is amazing. You walk in and see rows of sweet and unsweetened teas. They have "the good ice" plus multiple sizes of cups. I recommend getting a medium. Anything else is too big! I also reccomend going inside. It's faster than the drive thru and you can sample.

HteaO is much more affordable than other tea places. I can go during happy hour and spend $1.62 on my (medium) beverage. Honestly, you may be getting a cheaper price at Sonic (but not by much) but the quality is so much better and the flavors here are so unique!

Try their sweet coconut! It's my favorite.

As for staff, I've never had a bad experience. I wish I got the name of the gentleman that helped me with my baby stroller. He lifted it over grass to get it to my car.

Store wise they sell an assortment of teas, coffees, hipster snacks, and Yeti tumblers.