KAM Appliances — Attraction in Nantucket

KAM service is the worst! I contacted them six weeks ago for an issue with a washer they sold me in 2020. It took more than two weeks to get a technician out to look at the washer, then another 12 days for KAM to give me an estimate on the cost of the replacement part needed. They will not schedule a repair until you have paid for the part so I had to wait an additional two weeks for an appointment to have the replacement part installed. I called them the day before my appointment to confirm they had the part and would be coming to my home the following day. They confirmed they had the part and would be at my home the next day. I also received both email and text messages confirming my appointment. The next morning, the service department called to tell me the replacement part had not left their warehouse so the technician did not have what he needed for the repair. The best the could do was reschedule the repair a week later. That would be seven weeks after my initial call. I deeply regret having purchased nearly 40k worth of appliances from them four years ago and will not make the same mistake in the future. I don’t know how they stay...

Got a new refrigerator from KAM yesterday, and the whole process was a very user friendly experience. They were professional and considerate from start to finish. Huge variety to choose from, so no problem finding a particular model to fit what you want. The sales people were knowledgeable, friendly and patient in helping us figure out the best model for our needs, and in planning the delivery process. They constantly communicated with us about delivery updates, and the delivery guys were great. The Delivery men were very respectful of our home, and totally knew what they were doing in how to maneuver a large appliance around without damaging it or anything around it. They were also very helpful in answering questions about how various controls and features worked on the fridge. Can't say enough good things about...

My experience ordering a new oven and microwave from Kam Appliances in Nantucket was 5 stars from the get go. Elisabeth at the Nantucket store was extremely helpful in helping select the appliances and followed up with me promptly as to availability and delivery dates. Delivery was exactly when promised and I was updated frequently as to when the truck would arrive. The gentlemen who delivered were great and took great care to protect my floors and walls as it was a challenging 2nd floor installation! A separate person, an expert in installing above the range microwaves, also came promptly. He was able to move a floor plug that was obstructing the oven drawer and he even fixed a cabinet hinge that I have been struggling with! A great company with...