Big 5 Sporting Goods — Attraction in Napa

I had to return a pair of Colman steel towed working boots to Big5 because a piece of lumber and a hammer fell on them when my son was working on a school project. He had only had them for 1 day and the leather tore. I am glad he was wearing them when the wood and hammer hit the beginning of the steel toe section because they protected his toes from getting smashed. But I didn't like or think that the leather should have ripped at least 1 inch open. So with my son and husband doubting Big5 would do anything, I took them back for an exchange or refund. The man at the counter was very nice and helpful. He said that he had never seen this before and the boots were a damaged product and check the computer to find that they had 1 pair of side 12 Coleman steel towed boot left. Had another employee bring them to the register and did an exchange for me. So, my son has a new pair of boots to wear while doing the construction at his school. The employee at Big5 said that if it happened again or if their were any other problems with the boots to just bring them back for a refund and try a different manufacture of steel towed boots. I am extremely happy with the results and service I have received from Big5 here in Napa. I will definitely be making more purchases here. Deanna L....

Not pleased. 1st visit on Friday found the place understaffed. Waited for help in shoes for extended period while staff ignored me while helping another customer who arrived after me. 2 staff stocking shelves also didn't look up. Finally got stocker to find shoe. Told another customer looking for help to tackle guy who was returning to help his chosen customer repeatedly without saying a word to anyone else. Came back next day for exchange. A man did ask if help was needed after another long wait. Upon finally finding a better shoe, approached one side of counter. Salesman was busy on other side. Did say he would be with me but proceeded to help 2nd customer who arrived after. When he was about to help a third arrival, I spoke up, saying the staffing and service were poor but this was for management. He said he was a manager and I told him the problems. He was not that receptive, and somewhat defensive. I recommend Big 5 Napa improve the caliber of its management and increase staffing. An exchange turned into a return. I also...

It has swimming pools, goggles, flippers. Fitness items. Fishing and hunting items. They even sell fishing and hunting licenses. Camping supplies. Basketball, soccer, hockey, football and baseball supplies including cleats. Walking and running shoes for both men and women. Work boots. Kids shoes but not infant or toddler. Life saving vests, but no infant and few small toddler sizes. Swimming suites but no infant or toddler. Skates and skate boards. Helmets. Boxing supplies. Clothing but no infant or toddler clothing. Flashlights, knives, airsoft guns, head gear with lights. Pepper spray. Gum, candy, drinks, games, watches, sunglasses and other...