Sushi Haku — Restaurant in Napa

First, I would like to say, our server was pleasant and did a great job under a very stressful lunch rush. This review only pertains to the OWNER WHO IS EXTREMELY UNPROFESSIONAL, RUDE, & OBNOXIOUS.

My husband and I went to Haku today for lunch. He ordered the teriyaki chicken and the server asked if he wanted the California roll or a spicy tuna roll. My husband opted for the spicy tuna roll. When the bill came to the table and we had been OVERCHARGED $5 for the $12.99 lunch combo. Our server noted the mistake and took our check and credit card. The owner dropped our bill to us and the $5 overcharge had not been corrected prior to running the credit card, which I assume the owner did herself. I mentioned this to our server who looked surprised and frazzled and told me not to tip him because of the mistake, which my husband an I would never think to do -he worked hard for his 20% tip and he shouldn't be punished because he seemed intimidated to talk to the owner. I waited patiently while the owner was chit chatting with a regular. Finally, after standing by her like a creeper for about a minute I politely said "excuse me, sorry to interrupt, but I need to go back to work and we were over charged..." to which she cuts me off and in a no nonsense rude tone said "you had the spicy tuna roll" which means to me she was aware we felt we had been overcharged, decided not to care, and charge us anyway without offering an explanation! I started to continue that we were not told of an additional charge when we ordered. The owner would not let me speak and continued to talk over me raising her voice, as if she was trying to bully me into accepting the charge. I finally was able to get across that a $5 up charge for a spicy tuna roll seemed unfair since it had not been communicated to us by the server, and it was poor business practice to tack on up charges. Through her condescending manner I finally picked up that she was telling me we were in fact charged for 4 extra pieces of the spicy tuna roll, the menu shows 4pcs come with the combo. First of all, we would have been happy with the 4pcs, the decision to serve 8pcs was made for us not by us. Second, $1.25 per small piece of spicy tuna roll totaling $5 is ridiculous. By this time my husband sees what is going on and walks over as the manager is clearly being rude, loud, and argumentative. He said "lets go, we don't need to ever come back". I told the poorly behaved manager, I was disappointed by the way she was treating me as we come in at least twice a month (four times this month!) and we would not be returning. The manager goes to the cash register takes out a $5 bill and started waiving it my face, so I turned around and walked away. I work in customer service and was in food and beverage for years. I would never want to make a scene, and that is what she did in her own restaurant with her over the top obnoxiousness. Lastly, the restaurant was slammed, and her staff could have used her support with greeting people, running food, filling drinks, etc. If you want to treat your restaurant like your own personal social club, fine, but hire a manager to run it properly.

ALWAYS GET AN ITEMIZED RECEIPT! A few weeks ago we thought we had been overcharged at dinner and when we asked for one we were told there wasn't one available, but today there was. Sounds...

BEWARE OF RIP OFF IF ORDERING TAKEOUT!!!

Placed a phone order for takeout; total cost based on the prices listed on the menu on their website should have been $73, but they rang me up for $97 instead (i.e. overcharged me by $24, or 33%). When I questioned the overcharged bill, the server's response was that they had changed their prices a while ago and the menu on their website was outdated. The cashier refused to honor their advertised prices or correct my bill.

In retrospect, I should have just left the food behind and walked away at this point -- but didn't. Even more sad, I now see that there are numerous other reviews online (on Nextdoor and Yelp) complaining about the exact same dishonest behavior -- so my experience apparently wasn't an isolated incident.

Enough time appears to have gone by since their price increase, that at this point it seems like maintaining the outdated pricing on their website is actually intentional (to try to hook in more customers who they hope won't see all of these reviews and won't notice that they're being ripped off). Although the prices listed on their website were reasonable, their real prices are kinda pricey for what you get, and my meal actually ended up being about as expensive as the same meal would have been at Eikos Napa -- which has much higher quality food.

Even though Sushi Haku's food is decent, based on their management's complete lack of integrity -- I'll never...

Good service. Just okay food.

If you're looking for good sushi, this place probably isn't your spot. If you're not trying to impress anyone or don't mind overspending on mediocre food, then this place might be calling your name.

soft whisper "...Jason."

Other than Jason, everyone else would probably be better off eating grocery store sushi. Sorry, Jason... Grow some taste buds.

Okay, maybe I'm being dramatic but I just wasn't that impressed. The plates are very americanized (which isn't a bad thing but it seemed like a big portion of their menu was different versions of a California roll). The California roll that comes with the bento box was not edible. The mushy 'soft shell crab' was worse than other fake crab substitutes. The rest of the box, however, was decent. I have to say I liked the miso soup.

The tuna and eel roll we ordered was decent but nothing mind blowing. The plate was beautiful but the taste was nothing to die for. They say sushi is an "experience" in each bite. If that's true, then this would probably be the equivalent of the 'kiddy' roller-coaster built for attendees who are below 48 inches. All that to say, for the amount we paid I hoped the quality would be better.

On the upside, our server was nice. She went out of her way to fit our party of eight around the tables closest to the door to accommodate the elderly.

Food 2.8/5 Vibes 3/5 Service...