Paris Parker Salon & Spa — Attraction in New Orleans

I am SOOOOOOO glad I read the reviews for this place, because Paris Parker on Prytania is FANTASTIC! First, let me just say, I initially walked through their doors, because a "stylist" at another salon colored my curly hair a really horrible hue (not what I asked for at all), and fried it. I left the salon with my hair looking like a cotton ball, and it had gotten worse that night. The next day, panicked, I called Paris Parker on Prytania, and the person that answered the phone was really sweet (I think it was Audrey I spoke with ). She invited me to stop by, speak with a stylist about what was going on with my hair, and to discuss a plan of action. I met a young lady named Tiffany that listened to my horrible experience, and grabbed a bag filled with samples of the Botanical line, to mitigate the circumstances of the botched job done to my hair, since I wasn't able to be seen by anyone that day. Lilly took the time to meet me, and was another great person to talk to. She reassured me she could give me the color I wanted, without compromising the integrity of my hair further. Looooong story short, I've been there for color with Lilly (very detailed) and Jacob (laughed with him the whole time while he deposited my color beautifully), and had an avocado conditioning treatment/blowout with Courtney (very knowledgeable, and doesn't shy away from curly hair!). I LOVE MY HAIR, and get compliments on it from men, women, and children (no joke, two kids told me they loved my color at a skate park!)! Everyone I've met at the salon is so nice, it's a very welcoming environment, and I will never go...

I have always gone to Aveda salons in California, so when I moved to New Orleans I looked for one online and found this one. This site only has separate colorists and stylists, so when I sat down to do the color and told the colorist what I wanted, she said she wasn't sure how to do the highlights so she would need to speak with the stylist first. We did, and she had a plan to make my blonde hair warmer for the fall. After putting the color in, it turned out gray, and she said it looked "cool," but I asked her if we could do warm instead so she went back to tone again and it warmed up a bit. She and the stylist exchanged words while I was letting the tone set and they apparently weren't syncing up with their times and trying to decide what to do with me. After this, she said that I finished early so I would have to wait a while for my haircut. I asked how long it would be and she said she wasn't sure, there might be a scheduling mishap, and that the stylist "wasn't giving her much" so she didn't know what to tell me except to sit down and just wait for the hairstylist. I waited for 20 minutes and then saw the hairstylist take a brand new client back, so I decided to leave. It was all very impersonal and not at all what I've experienced at other Aveda salons. I'm not a fan at all of having a separate colorist and stylist, and today made me feel like I was imposing...

I got my hair done here today. Bethany was my colorist. She was 25 minutes late for my appointment to start with. I showed her photos and we discussed what I had wanted to get done. After she did my hair, I saw that it looked EXACTLY like it did when I came in. She basically did nothing. Everything looked the same. Instead of offering to fix it for free (I paid for my service today), she said I would have to pay the difference. I sent photos to friends and family and everyone could not see one ounce of color or change in my hair. The boss will be calling me to assess the situation. It’s a shame to pay $100 dollars (and also I tipped her, out of kindness) for absolutely nothing. I spent four hours here on Father’s Day to have a fresh color for a family event this evening, and I left very upset. Bethany did not seem apologetic when I was clearly upset but offered to fix it for a cost. I will be refusing to pay to get this fixed and will take this to upper management if needed. Shameful service at a great place. All my other experiences here, on Carondelet, and Magazine have been great. Beyond upset and hope they somehow can fix...