Mattress Warehouse of New Port Richey — Attraction in New Port Richey

UPDATE BED PROS has indicated they will refund my money but they said there's uncertainty on their part as to how. Whether it's thru BED PROS or thru their finance company I purchased their products through and paid my three installments thru. I am paid in full and timely. But I am still waiting for their decision and then for my money to be finally refunded. I am hopeful this works out. UPDATE: A person representing8 herself as a co owner called me and in my car between my appointments we spoke. I am still unable to find the written assurance from her that she was to send me..regarding that the failure will not occur in the future. That call was four days ago. I sent an email to Christine Miller two days ago.. that so far is unanswered.. in which that once again, I will be forced to seek legal remedies as I've stated below failing these explicit written assurances. I raised my one star to a two star because yes.. I've heard from someone claiming to be co owner.. by phone. But I've received nothing in writing that we discussed in that car-call. I will keep this Post updated but the emails I am unable to locate anywhere. We will will see what today, Monday, bears out. Former Post: Christine was (apparently) pleasant and (seemingly) professional. It was her day off and she spent a lot of time w me telling me (incorrectly) that my choice was a FIRM mattress. Mark, her colleague, was very helpful the day of delivery. There seemed to be not a better buying-experience than BED PROS and these two associates. So I (mistakenly) thanked you, Christine, didn't I. UPDATE WARNING BELOW: NO phone call from SELLER re below major product failure. NO offer to remove very defective product. NO making good on their obligation to deliver a product as represented to me as FIRM and properly constructed. I am disabled as stated. I am therefore proceding to the next step of going to Court. What else can I do? NO PHONE CALL TO ME TO MAKE THINGS RIGHT! I must get a fair resolution. I am a retired 73yr old male. I've never been misrepresented like BED PROS has done this to me. They are not NOT making good on my product failure. A $1,200+ purchase! In the year 2020 can you imagine their thinking this is OK to do to a customer? I will keep you updated to see if they start to honor their obligation and my legal proceedings to make them be honest and fair with me. A $1,200+ misrepresentation! My Original Warning follows: WARNING: I originally wrote a favorable review at top too quickly but in the spirit of good faith. The mattress I paid for Christine told me was supposed to be FIRM. That was my explicit requirement at time of purchase and Christine told me that was exactly what I was getting. I DID NOT GET THAT. Also, the top fabric is separating from the underside foam. AND THE FOAM ITSELF IS ACTUALLY COLLAPSING UNDER ME AND CAUSING ME MUCH BACK PAIN. I just paid it off (timely) a few days ago. And for a reason. I didn't want to have my about-to-start, legal complaint process confused w my trying to not complete my purchase obligation. I MEET MY OBLIGATIONS! THAT I have now done. Now we'll see if BED PROS OWNERSHIP honors their legal obligation to deliver what they represented they were selling me but clearly have not. How DO they say a mattress is FIRM that is NOT FIRM. And how do they explain upholstery/fabric coming apart from the underlying mattress too. There are too many issues in one Mattress. It is wholly defective and I am going to pursue all legal remedies avaiIable under the law. I'm a capable guy but I'm disabled so I take a bit longer to accomplish things. We'll see if BED PROS reaches out to me after this posting and makes good on REMOVING their product failure. So far..NO effort to replace the mattress failure. Just incredible! So we'll see if they remove the product from my home. We'll see if they make good on a complete mattress failure. This product should have NEVER gotten off their production line's Quality Control Inspection Review and Final Test Checkoff....

After shopping all the mattress stores within our local, it was a no-brainer to purchase the bed we did. Mr. Oertel , Our customer rep had more knowledge about mattresses than ALL the reps from all the stores we went to. He was patient, courteous, knowledgeable, and understanding of our needs.

Update: 3/31/2025

Initially, I wrote a glowing review praising Mr. Oertel for his knowledge and service. However, my experience post-purchase has been a complete nightmare. We purchased a Stearns & Foster Reserve mattress for nearly $7,000, which arrived with a suspected internal defect. Mr. Oertel promised to follow up with the owners to arrange a replacement, claiming they were on vacation. This was most likely a lie. He consistently dodged our calls, emails, and texts, despite assurances from another store that he was 'working on it.' He simply blocked us. To add insult to injury, when we tried to escalate the issue to his regional manager, we were told she was also on vacation, further delaying any resolution. Our warranty expired due to his blatant negligence and dishonesty. We are now stuck with a defective, extremely expensive mattress. His complete lack of accountability and professionalism is appalling. I strongly advise against trusting Mr. Oertel for any post-sale support. This experience has been incredibly frustrating and costly. Use your own judgement when dealing with him. I am not sure if the company itself is aware of his actions as other (store) reviews appear good. You should feel ashamed of yourself Mr. Oertel! To understand why I've given a two-star rating, please consider the details of my experience as outlined in this review. This review reflects my direct personal experience as a customer, detailing the events and interactions that occurred during my attempt to...

When we went to look at mattresses, we found Steve the salesman to be very nice. We did purchase a mattress and adjustable base. The service went downhill from there. We waited for several weeks to have the mattress delivered, none in stock. They installed the adjustable base(we thought) but never adjusted the height of the mattress. I had to call to have them come vaccine out. They scheduled yet another trip out to adjust the height and was told the adjustable base was not put together correctly. I called Steve to advise him and he said he did not understand what was wrong , so my husband hot under the bed took photos and pictures of the paper instructions and sent them to Steve. The warehouse manager was also in denial that it was not put together until he saw the pictures. Yet another service call was scheduled and when the guys got her, they did not have the right screws to fix tge adjustable bed. We made another call to the store and explained they could not fix the bed because they did not have the right screws. The warehouse guy said he sentcthem, he did not. He had no idea what screws were needed. So Charlie, at the store said the warehouse man was going to put one together so he could see what we needed. We told Charlie all he had to do was read the instructions and we also told him the size screw and bolts that were needed, based on the instruction book. Well, we are still waiting on yet another service call to correctly install our adjustable base. The service at this store was a nightmare and still is. They have not escalated our issues to anyone, there service is pitifil. This should have been...