CVS — Attraction in New Providence

As someone who’s worked in the past at CVS for 5 years, this specific store is absolutely horrible. Terrible service, no employees on the floor, no shelf facing, missing items (shelves not restocked), manager nowhere to be seen and unhelpful when you go directly to his office to ask for an employee to process a transaction. I know the standards the regional district leaders put in place. Truly, this store should be closed due to how poor the conditions and the customer service is. The employees are unprofessional and creepy even. One of the older employees was cursing under her breath at the pharmacy while I was waiting quietly to sign for my medications at pickup. She was muttering comments and cursing (I think she thought she was talking in her head) because she ended the transaction in a different tone completely unaware. I’ve come here often and each time I dread picking up my prescription. They never ever ever answer the phone so I have to physically go in every time to schedule a refill. They don’t acknowledge you and will ignore you until you come up to the counter and call out for someone. Happened almost every time I’ve gone this year. One of the male employees just watches u from a distance. He will be near shelves and stop what he’s doing to watch u walk through aisles. Extremely unnerving. I’m sure you’ll know who he is if you visit.

All in all, please restructure store and retrain the staff. You do not properly represent CVS care values and have lost numerous customers. Standard are very...

CVS New Providence at 1260 Springfield Avenue is an all encompassing pharmacy, and store with groceries, cosmetics, refrigerated and frozen foods, snacks, and something for everyone of any age and gender. The staff is a delight- from the front of house to the sensational pharmacy department. The pharmacy has standout pharmacists with a delightful, cordial, and professional demeanor, providing empathy, which results in superior service, among the elite. The shelves throughout the front of sore are well-stocked, and perfectly organized. The staff could not be more pleasant and kind.

This is a 5-star (FIVE STAR) CVS location. Why others have given the store poor reviews is mind boggling. If you want a nightmare pharmacy experience, take a drive to CVS’s Philadelphia Fairmount Avenue location and see the belligerent and rude pharmacy manager, Amna, and the unsupportive pharmacists that have no accountability, don’t care about how rudely they treat customers, do not return calls in an hour, nor respond to messages in the time required- both from customers, and CVS customer support. This is a POLAR OPPOSITE than the refreshing staff at CVS New Providence, NJ. The pharmacy staff is wonderful, led by a competent manager, at the New Providence location. CVS In New Providence, NJ sets a high standard for how all CVS stores should...

For years, I have been replying to CVS's feedback requests complaining about the unorganized space, under staffing, rude employees.....nothing has ever changed! My latest experience, though, tops everything bad I have seen there. I detoured a UPS package that would have arrived at my house while I was away, and UPS told me that the neatest access point would be the CVS in New Providence. When I got the notification to pick the package up, the manager on duty, Sid, told me that it wasn't there, and suggested to call UPS. That's what I did. They told me the date and time the package was delivered to CVS and insisted that they must have it. I went back to Sid and asked him to please look again. He roamed through a totally messy space behind the cash registers, cluttered and overflowing with CVS orders waiting for pick-up, UPS packages, foto equipment and all kinds of stuff, only to tell me impatiently that my package wasn't there. When I mentioned that it must be hard to find anything in this mess, his answer was "it's not a mess, and it's also none of your business". They lost my package, and instead of an apology I get a rude response! Am I surprised? Not at all! This store is absolutely awful! I switched my prescriptions to the CVS in Berkeley Heights and hope to never set foot in the New Providence...