CubeSmart Self Storage — Attraction in New York

I recently had the pleasure of using CubeSmart Storage for my storage needs, and I must say it was an outstanding experience. From the moment I walked into their facility, I was greeted by friendly and knowledgeable staff who were eager to assist me in finding the perfect storage unit. Here are some of the reasons why I highly recommend this CubeSmart location:

Impeccable Customer Service: Jeffrey the general manager at this CubeSmart location went above and beyond to ensure that my storage needs were met. He patiently answered all my questions, provided me with detailed information about their various storage options, and helped me choose the right unit size for my belongings. Their exceptional customer service truly stood out.

Clean and Well-Maintained Facilities: The storage facility was impeccably clean and well-maintained. The hallways were well-lit, and the security measures in place, such as surveillance cameras and secure access codes, gave me peace of mind that my belongings were safe and secure.

Convenient Access and Hours: CubeSmart offers convenient access hours, allowing me to retrieve or store my items whenever it was most convenient for me. The facility was easily accessible, and I appreciated the flexibility of being able to visit my storage unit at any time.

Competitive Pricing and Special Offers: CubeSmart provided me with a great value for my money. Their pricing was competitive compared to other storage facilities in the area, and they offered special promotions and discounts that helped me save even more. The transparent pricing structure and absence of hidden fees were a refreshing change.

Climate-Controlled Units: I had some sensitive items that required a climate-controlled environment, and CubeSmart delivered. Their climate-controlled units maintained the perfect temperature and humidity levels, ensuring that my belongings were well-preserved throughout their stay.

Online Account Management: CubeSmart's online account management system was incredibly convenient. I could easily make payments, update my account information, and even set up automatic payments, saving me time and effort.

Overall, my experience with CubeSmart was nothing short of exceptional. Their commitment to customer satisfaction, clean facilities, convenient access, competitive pricing, and top-notch security measures made storing my belongings a stress-free process. I wholeheartedly recommend CubeSmart to anyone in need of a reliable and trustworthy...

EDIT 2: they charged me again, a third time! As if they are hoping I wouldn’t notice, I guess. EDIT: it gets worse. They charged me twice MORE for a long canceled storage unit. I have their confirmation it was canceled long before renewal. I submitted this with the Better Business Bureau. Will never use them again.

OG post: I wonder if these reviews are fake. I am pretty sure I already posted one, and don't see it. We booked Cubesmart for my friend Laura, and their system is set up so that you can make a reservation but you should only pay on the day of move in. I wasn't used to that, so paid, and when I noticed the start date, it was the date of me making the reservation, not the move in date. So I called immediately and they fixed it, and they said they would refund. I could then just pay on the move in date. They called me at least a dozen times prior to move in date to confirm if I was indeed moving in. I laughed when they called me the third time the day before move in date to ask if - yes - I was moving in the next day. STOP SPAMMING ME. If you’d let me pay when making the reservation you wouldn’t have to call me…12 times. The day off we move in, all goes well, and we pay. I now see two charges and ask if I will indeed get the refund for that first one: "Oh, what do you mean" I explain the whole thing again and they have to “follow up with General Manager”. I get told I will get a refund. I NEVER GOT THE REFUND, even after a third time getting in touch, so I used my credit card dispute service to get the money back. We move out 18 days later, and get it confirmed in person TWICE, and over the phone ONCE that there's nothing else we have to do. AT THE RENEWAL TIME AT THE END OF THE MONTH THEY CHARGE ME FOR A NEW MONTH. I called and they said I would get an automatic refund. Let's hope they do. I might need to use my credit card service dispute service again. I can sort of not believe they would scam me in plain sight. EDIT: CubeSmart responded to my review asking how they can help. If they read my review they would know: stop scamming and spamming, including issuing a refund after saying so 3 times. Beyond that I’m over it and don’t want to...

I would choose any other storage place but this one. Used this location for a bit over a year and have had multiple issues trying to access my locker. They shut down 15-20min prior to what's listed as closing hours, which is absolutely unacceptable. The front desk randomly shuts off and you have no access to them or the moving carts. I've went there during lunch hours and they were out for lunch, which is fine, but if you are doing that you MUST list those hours online and not have people travel for half hour, only to find they need to wait another hour for you to come back. Once again completely unacceptable. And finally, I've also even called in advance to confirm they'll be open on certain holidays, was told they are open, only to show up to a completely closed facility for the day. If you like gambling on whether or not you can access your items then this is the place for you, otherwise look literally anywhere else.

PS: When I filed a complained and canceled my account I was told I would not be given a refund for the remaining days that I have paid for but have not used. Utterly terrible customer...