Four Seasons Nursing & Rehabilitation Center — Attraction in New York

My father was placed here almost two weeks ago and I have been trying to get in contact with the SW Anna since the 9th of February. But, to no avail when I call they always say she is on break or I leave her messages and receive no phone call back. As his Medical Proxy and Power of Attorney I need to know what is going on with my father and to inform them of his upcoming medical appointments. When you speak to the staff here they are rude and disrespectful as if you are bothering them. This is unacceptable customer service.

4/24: Update: the response to my last review is false. I have not had daily calls from the SW and I haven’t spoken to her since the end of February. She wasn’t even involved in the treatment meeting. She never even called to tell me that my father tested negative for COVID when he hasn’t left the facility and has had no visitors but still managed to get COVID-19. But never had COVID-19 during the entire pandemic until he came to this facility. Only my father and his roommate tested positive but neither of them had any visitors, make that make sense to me. In turn the nursing staff doesn’t listen to the family. My fathers medical Dr. gave explicit instructions on feeding and the nursing staff speech pathologist David decided to do what they wanted to do and now my father is on his way back to the hospital because he has food caught in his esophagus. I tried to explain that this would happen if they did not make it clear that he needed to have soft food only. They don’t care about their patients and they are rude. I wish I could give them 0 stars.

Update: 10/10/22. They discharged my father by sending him to another facility because they wanted to get rid of him. They rushed him out with a diagnosis of Pneumonia but tried to tell me that he didn’t have it but had him in a 7 day antibiotic. They sent him to the other facility with dirty clothes and on a Friday knowing that the other Facility would not have full staff that they usually have during the week. Please do not send your love one to this place if your u care for them at all. They don’t value families opinion and if you speak up or try to make them do their jobs they get upset. The Social Workers are rude and never go and see the patients. I never even was not it that my father was sick he had to tell me that he had pneumonia and even then I still hadn’t spoken to the Dr. regarding his medical status and I’m his...

I called to speak with someone in admissions. i called at 9:08am.. no one answered. i called back and got the administration dept. i explained my situation to a very professional person that listened. This person apologized and said i needed to speak with admissions and would have to tell my story again. she was very nice. i always appreciate professionalism and good manners. she asked me to give the admissions person 10 mins before i called back. i gave them 20 before calling back. the person who answered the phone sounded angry. she had me on speaker. the call didn't sound good so i asked if i could be taken off of speaker. she ignored the first request and asked ",how can i help you?" i asked to be taken off of speaker and asked for the persons name. all she kept saying over and over was how can i help you? how can i help you, how can i help you. i told her my.name and asked for hers because i knew she was going to be a problem. I maintained my composure. She started to raise her voice. she told me that i needed to lose the attitude. I replied with i dont have attitude. i just asked to be taken off of speaker, your comment shows bad attitude. i asked for her name again. then i said i'll call the administrators dept she replied "go ahead". i hung up and attempted to call the main number 4 times. each time there was a strange ring tone then I was disconnected. this happened 4 times. So i blocked my number to see if it was intentional a interestingly i got through..i left a lengthy message with the CEO's assistant. the bottom line is if this is how this place treats prospective clients i can only imagine how they would treat my totally dependant family member. Someone needs to teach admissions how to be courteous, professional and well mannered. they are first line in...

If your loved one is being admitted to this rehab facility, be prepared to advocate strongly for them. Clearly communicate your goals for their recovery and, if possible, visit in person to observe therapy sessions.

When my father was admitted, I was told he wouldn’t be able to do much in therapy. That wasn’t true—I had to push to make sure he was given a real chance to improve. Advocacy made a difference.

Also, confirm that your loved one is placed directly on the rehab floor before they leave the hospital. The facility often claims they have beds, but ends up placing rehab patients on the 5th floor instead—alongside patients on oxygen or with higher medical needs—until a rehab bed becomes available. This can delay their progress.

Don’t assume everything will be handled properly without your involvement. Ask questions, follow up regularly, and stay involved to ensure your loved one receives the care and rehab support they deserve.

This is an update:

The staff overall is great. They truly treat patients like family, and you can tell your loved one is being well taken care of.

The front desk staff are very welcoming and always greet you with a smile upon entry. The patient aides and nurses are excellent—nurses are responsive and answer all your questions, while the aides are consistently attentive, engaging with patients, and ensuring they are clean and comfortable. The rehab floor is also well-maintained and always clean.

They also make sure to keep you in the loop whenever something happens, which gives you peace of mind. While the beginning of our experience was a bit shaky, the overall stay and level of care...