Harley-Davidson of Staten Island — Attraction in New York

“This is my second review” I purchased a Street Glide CVO (about $50,000) from Harley‑Davidson of Staten Island and had planned to use them for ongoing service and winter storage. A couple months ago I called to have a routine oil change done, and the service department declined to perform the oil change. I left an honest review about that experience because I was disappointed they would not provide this basic service to a paying customer.

Today I called back to arrange winter storage and specifically to have the oil change done and to store my bike during the winter. I spoke with the manager, Mike, who told me flatly that because of the review I had posted they do not want to do business with me. He said the GM would call me, but otherwise they are refusing service. I find this retaliatory and unprofessional — I expected the dealership to try to resolve the service issue, not to penalize a customer for posting truthful feedback.

I am extremely disappointed. I bought an expensive motorcycle from them and planned to pay for storage and maintenance, but I will now take my business to another dealer. A dealership should address customer complaints and work to make things right, not refuse service because a customer posted a negative review. I cannot recommend Harley‑Davidson of Staten Island based on...

I recently had a frustrating experience with the service department at After investing $50,000 in my motorcycle, I expected a certain level of service and respect as a customer. Unfortunately, that was not the case.

I arrived for a routine oil change, only to be informed that they would not accept me as a client. This was incredibly disappointing, especially considering the significant amount of money I’ve spent on my bike. I had anticipated receiving the same level of care and attention that I experienced during the purchase process, but instead, I felt dismissed and undervalued.

The staff seemed indifferent to my situation and offered no explanation or alternatives. It left me feeling frustrated and unappreciated as a loyal customer. I believe that any business should prioritize customer service, especially for those who have invested heavily in their products.

I hope Dealer can improve their customer relations and ensure that all clients, regardless of their previous spending, feel welcomed and valued. Until then, I cannot recommend their...

This was my first dealing with Harley Davidson. I was very excited and nervous. But let me tell you BIG LEW made me feel completely at ease! This wasn’t just a sale for them. It was about getting the right bike for the right person. Big LEW and JR made me feel like family! It was the best customer service I’ve ever had.The show room is clean. The faculty is beautiful and everyone had a big smile on. It wasn’t about the sale for these guys. It was about making sure I was happy comfortable and confident. Never once did I feel rushed. You can tell that all the staff there does their job with pride! Big LEW went out of his way and worked late the night before to to get me approved faster and easier. He also got my insurance set up and took care of a trade in which took a lot off of me. I didn’t expect to be out riding my new Harley that day but they made it happen.I highly recommend Harley Davidson of Staten Island to any one looking to or even thinking about buying a Harley. They won’t steer you wrong and will work hard to see you happy! Thank You...