Hugo Auto Repair

Hello everyone, I'm Victor Hugo owner of this shop! Thank you for your reviews. However I would like to mention that there 3 post that I personally did not attend them in my shop.... Cortez is the 14 year old son of the owner master care next to my shop and some lady about some work we did on her car, I believe Suspension work for $2000. I personally change my own struts all four parts from the dealer and I spend 985 for the parts if I have to pay for the labor I would of spend 450. I remember every customer that I personally deal with and there is only two customer that have bought the struts from the dealer and she definitely didn't buy them from the dealer. I'm sorry that the gentleman felt bad about the muffler job.... but I personally remember him. I told him he needs to change both parts mufffler and center pipe that connects to muffler. Both where rotten. Customer refuse and was willing to take a chance. The gasket wasn't connecting firmly like it was required because other side where it connects was rotten. He new it and it was explained, that it didn't work out like he wanted . To all the customers who don"t have the knowledge wha a ASE certified mechanic is, let me give you an example. any one could paint a house does that make you a professional painter? anyone could cook, does that make you a chef? however does people who want their house to look professional painted or eat in a restaurant that the food just doesn't look good but taste great would pay for that kind of service. any one could change brake pads, however i seen customers who had crack heads from autozone put on brake pads backwards and tell me that they hear a strange noise when they are stopping. what was the problem they put it backwards ruining the rotors. now they paid for rotors that wasn't damaged. just like a chef would notice not to over cook your food a painter would know that a smooth finish would leave a neat look with fresh paint same way a REAL ASE mechanic would know the cause of failure parts and how to properly install, last if we do a job faster then the time said on the computer its not just the experience its the expensive tools that most "shops" who call themselves mechanics wont invest, but come to me so i can rent them my tools. remember this you will always get what you pay. and for the customers who THINK that coming to any auto shop is like visiting a fast food chain think again because if you have a leak in your radiator and you call me to see if i can repair it. remember that just like you their somebody else with the same problem who is before you. and its not like ordering a number 5 in a fast food restaurant and you would be serve with in 10 mins. most likely you would have to leave your car for some jobs. i would like also to apologize foe the 3 years i haven't been present at my shop due to my oversea marriage which now we are establish i know that i had some bad managers running the shop and gave the shop a bad taste, but does customer who know me, know how i take my business serios. thank you Victor Hugo Cassinelli