My father and I ordered a cake for the first time at Valencia by phone for my birthday yesterday. We asked for Vanilla Buttercream, with Fresh Strawberries and Banana Custard inside the cake and when the cake arrived it was already cracking. I didn't mind this, and the cake looked pretty, but when I cut a piece for my sister and I, the cake tasted Very Dry, and nasty, they put Strawberry Jam instead of fresh strawberries and there was NO BANANAS inside and the amount was very thin and not what we asked for.

The cake tasted OLD, completely disgusting, everyone at my birthday did not get to Enjoy any Cake because it was horrible, and it was not Buttercream at all as I asked too. POOR CUSTOMER SERVICE, NO Refunds they said which was not mentioned over the phone to us at all, and they gave us attitude the entire time. We spoke to a Stephanie and she told us we will deal with you tomorrow over the phone, which is VERY RUDE and Unprofessional, to say to CUSTOMERS that keep their Business a float. On top of that we did not get the full refund back, which was $30.60 and they only gave us $20.00 back, not the FULL REFUND like they should have given for that disgusting cake that ain't even worth $1. And they had the nerve to say if we wanted another cake.

On top of that the man that was the supposed be the owner or manager, was staring my father down like he was lying and looked like he was trying to pick a fight! I would NEVER recommend this place to anyone! Save your money and go somewhere else, a child could do better at baking than what was given to us! I would give this NO STARS if I could!! >:(