Life Health Fitness — Attraction in New York

This was my gym beginning four years ago. I was exceedingly pleased with the hours and services offered. Whatever workout I wanted to do, they had the infrastructure for me to make it happen.

COVID restrictions were an absolute disaster for this place, and they do not seem to have bounced back at all. I have to imagine that involuntarily closing for six months is DEVASTATING to any business, so they have my sympathy if they have to raise prices OR cut corners. But they did both and it's wearing very thin.

If you point out something needing attention, like a clock needing new batteries, or equipment missing, you have one of two options. You can notify the front desk who won't really give you an answer or directly address the issue, or you can submit an online inquiry which will never be answered.

If you're considering joining a gym, absolutely do it. Just shop around first. This gym was certainly worthy of four or even five stars just a few years ago, but not anymore. It's time for me to see what other options are out there. I'm even considering saving my money and just working...

Becoming extremely fed up with this gym. I have been trying to put my membership on pause for the past 2 weeks now and have contacted the gym several times trying to get a manager on the phone. The manager never seems to be in -- Isn't the point of a manager to be at the business to manage the business in lieu of the owner?! They make it absolutely impossible for the member to cancel/pause your membership, it's absolutely ridiculous. On top of that, according to the front desk employee; they want me to pay monthly recurring fee just to have my membership on hold when I won't even be using their facility/amenities for a couple of months which is completely mind-boggling and I refuse to make such payments.. At that point just cancel my membership so when I do go back into the gym, I can go somewhere where they actually value their members and not try to price gouge them; as well as have gym that actually has a damn manager in...

On August 26, 2024, I received a call from a collections agency regarding a gym membership that has been inactive since 2020 due to the pandemic. The gym failed to inform its clients about the hold placed on accounts during quarantine. I distinctly remember a notification on their website stating that any updates would be communicated via email. However, I received no updates until, unexpectedly, a collections agency contacted me, demanding payment for outstanding fees shortly after gyms reopened.

I reached out to the gym directly, both by phone and email, and was assured that my account was closed. Now, nearly four years later, I received another call from a different collections agency demanding payment. They claimed to have been trying to contact me for two months, refused to let me speak, and then abruptly hung up. This business has demonstrated a very poor approach to handling...