Plaza Honda Service & Parts — Attraction in New York

Response to your inaccurate & extremely disrespectful reply “OWNER”.

TAKE TIME TO READ ALL OF YOU TERRIBLE REVIEWS! THEY ALL SAY THE SAME THING! SO ALL YOUR CUSTOMERS ARE RUDE IM ASSUMING???

I arrived @ 6:30am for my 7:20a appt.. As discussed via phone w/ your rep (when the appt was made) I wished to drop my car off at 7a, WHEN THE CENTER IS SCHEDULED TO OPEN, so that I can leave to make an appt w/ time constraints. And because this service center opened late, I was out of compliance.

I watched manager Michael arrive to work at 6:52a. He didn’t return until 7:10a. (w/ a brown bag containing food. That triggered a thought for me to count the change in my exposed ash tray to see if I could grab a snack since I was not able to make my appt.

At 7:04a I spoke to a staff member, exiting the Acura srv center. I asked him if he knew why Honda srv center wasn’t open. He stated “I’m sure they will opening shortly. It’s after 7a, they actually should be open already.”

BE ADVISED ALL OF YOUR CAMERA FOOTAGE/RECORDED CALLS WILL BACK UP THIS ENTIRE SEQUENCE OF EVENTS.

At 7:13a I pulled into the the service center and was greeting by a very nice gentleman in a royal blue polo style shirt. While speaking to Honda staff and engaging in my phone call with my Lieutenant, who I’ve asked to write a statement of his account of what was heard over the phone from 7:02am - 7:25am, the duration of time we were on the phone.

I asked the gentleman (in an admittedly annoyed demeanor) why the service center opened late. His reply, a shoulder shrug. I resumed my phone call in disbelief, that there wasn’t at least an apology to follow. I then asked how long did he think it would take for the oil change to be completed. I informed him I had to be to work be to work by 10am and if he thought it would go passed that time I would have to reschedule. He replied 30-45 minutes. I agreed to stay. He then attempted to charge me $60 for a free oil change. Still annoyed, I informed him I’ve purchased my last THREE cars at this location, and I know the first oil change is free, he replied, “oh yes, you are right.” I was then escorted inside to the office.

While waiting, I met 5 VERY disgruntled and annoyed customers with very similar experiences at Honda this morning and I’m the past. HOW IRONIC! One of the customers informed the group that she’s had a few terrible experiences with this center. So severe she’s contacted Honda Corporate and complained. Another gentle stated he exchange a few angry words with a staff member as he arrived and was charged $60 for a 1st time oil change. (Later rectified after the entire group confirmed it’s free.)

After exchanging contact info & confirming Honda corporate contact info, we all agreed to contact them during regular business hours to express our grievances.

When when car was pulled out of the garage. I noticed my radio station was changed, my center console was slightly opened, and there was change missing from my Ash tray. I 1st informed the man that greeted me at arrival. He took me to Michael’s office. That is when Michael, with a very arrogant demeanor pulled singles out of his pocket and attempted to give me $2 out of his pocket. When I told him I didn’t want his money, ha asked “well what do you want?” His tone was more displeasing than the actual disgusting response.

So owner, I challenge run your cameras back and check for yourself. Going solely on your staff’s word, and not taking time to contact the customer of their account, is irresponsible of a owner. But I don’t expect much from the owner of this particular srv center. If I came across rude to your staff, it was extremely deserved. And let’s address the srv center opening 10 minutes late. Is that ok? Or the responses of your staff as well as yourself? This is deemed acceptable or professional?...

WHATEVER YOU DO, AVOID SERVICE ADVISOR AKINSOLA (AK)!

I brought my car in on Saturday, June 21st, 2025, for a diagnostic I paid for. AK told me that if the issue I described showed up in their diagnostic report, he wouldn’t charge me to fix it. I gave him the exact diagnostic code and explained the problem clearly from the start.

I was told I’d receive a follow-up by Monday, June 23rd, but no one contacted me. I didn’t hear back until Wednesday, June 25th, when AK finally called—not to confirm the issue, but to try to upsell unrelated services and quote a higher price than originally discussed.

Only after I pushed back and insisted that the actual issue hadn’t been addressed did they go back and take another look. That alone is a huge problem—I brought the car in for a clearly stated issue, even provided the diagnostic code, and they still couldn’t identify it until I told them to recheck. That shows a serious lack of attention or competence.

That’s when AK suddenly claimed the fix would be $500–$600 to “plug something in”, and said he’d “throw in” the unrelated $200–$300 issue “for free.” None of that made sense, and it was never what I came in for.

When I questioned the price difference, he arrogantly responded: “Watch this—come pick up your car.”

At that point, I escalated to a manager (Raj or Rog), who was professional and apologetic. He confirmed it was a simple plug-in/reset and told me there would be no charge, just as originally promised.

But the poor service didn’t stop there.

When I picked up my car on Thursday, June 26th, I asked for a printed diagnostic report in person, as any service center should provide. AK refused and said he’d email it instead—after personally asking for and writing down my email. It’s now Monday, June 30th, and I still haven’t received anything. I’ve called several times—every rep says only AK can send it. Today, another employee from Plaza Honda told me AK said now I need to come in in person—after AK already said he would email it after asking for it in person.

This has been a frustrating, dishonest, and unprofessional experience from beginning to end. I gave this business multiple chances to make it right—but instead, I was misled, overcharged, and ignored.

I paid for a diagnostic I still haven’t received. I came in with the correct problem and code—and they still couldn’t identify it without me pushing them. AK is unprofessional and should not be in a customer-facing...

Terrible experience- not trustworthy, frustrating, didn't complete service.

I scheduled a pick-up for my Honda CR-V to get a "winter special" including oil changes, tire rotation, filters, inspection, etc. I knew my front tire had low air, but figured they would sort it out when they rotated the tires. The rear windshield wiper needed a new blade, which I figured they would find and fix in the inspection.

The pick up was at 930am. They returned the car at 4pm-- but the tire still had low air, so I checked the oil indicator which was still at 20% (hadn't been changed), and the wiper was still busted. Basically they didn't do anything.

I had paid the $250 bill before the car was returned to me, so I called the dealership to ask why none of the services were performed. They sent someone to pick up the car, claiming they would get it done and return it that night.

It didn't come back. No one at the dealership answered the phone. I waited until midnight and went to sleep.

The next morning I called at 8am and was put on hold, told that I would be called back, and was subsequently ignored. Despite repeated attempts to talk to Chris Russo, the manager, I had no idea what was happening with my car.

After my fourth attempt to get a hold of someone who could get my car back, I was told it would be serviced and returned later that day. I mentioned the wind shield wiper blade.

It was returned at 5:30pm, with the tires still low in air, the windshield wiper blade still busted, but the oil changed. Clearly they didn't do any of the inspections, didn't rotate the tires, and probably didn't complete any of the filter changes or other services in the "winter special" which I had paid for in its entirety.

When I called to ask what had happened- I was told to bring the car back to let them try a third time. They wouldn't refund the fee. They didn't do the work. I don't think I can trust them anymore with my car- and I'm not going to let them take it again without knowing when it might return. And for what? Negligence? Over charging me?

This is the worst and most frustrating car service that I've ever had to deal with. I can't trust this shop to repair, inspect, or take care of my car- and they completely...