Plaza Honda — Local services in New York

I took my 2023 Odyssey in for the service department’s second attempt to remedy an emissions CEL. When I brought it initially, I told customer service it was acting like an old school gas cap CEL. They told me it didn’t have a gas cap, which is admittedly funny, and I thought to myself, it’s Honda, it’s a new car, they will figure it out. After performing service that didn’t remedy the issue, they did track the vacuum leak to the filler neck and replaced it. It happens, and of course I assume they don’t give much thought to “customer states” remarks (there is an entire youtube series poking fun at this). However, when I picked up the van, the interior had a dried liquid splattered on the infotainment screen, dash, both seats, and in the back of the van. It was apparent that something had been loaded in the van, through the back, through the seats, up to the dash. Whatever was loaded into the van left a clear trail of where it had been, which was a straight line to the dent/tear in the dash pad (the tear is in the leather, and can be seen in the first photograph). The passenger seat has also been sat in, as the service mat was wadded underneath the glove box, with boot prints on both sides. So something had happened, the event had created a mess in my car, and had damaged it as well (a new vehicle with 11,xxx miles I purchased in cash from Plaza). I brought the situation up to my customer service rep, Ak, who initially acted the part. He would provide the information to the manager blah blah. I did get to talk to manager Kenny exactly 2 times over the past week and a half, who informed me he had been “too busy with the end of the month” to figure out what had happened and what they were going to do. The thing is, I understand things happen. However, after calling every day for over a week, unanswered texts and unanswered emails, it became apparent Ak and Kenny have no real interest in helping me rectify the situation. Ak was a bit more communicative than Kenny, but that is giving a bit more credit than is due. I was not given the service paperwork (the invoice if you will), as Ak told me he would email to me. I asked over ten times over the week for him to send it, and ended up having to drive to the service department a week after I picked up the car to have another service representative print me a copy. Read the other low star reviews, and you will begin to see a systemic pattern of mishandling unfortunate circumstances. Of course they must be busy, being a large dealer in a heavily populated city, but that isn’t an excuse to not rectify a situation they created. I did tell both Ak and Kenny, what I wanted more than anything, was to know what happened. This information has not been provided, with the most forthcoming answer being a deflection of responsibility from Kenny, saying it was the valet service they contract out, not the service department. At the beginning of this situation I believed this was a bad actor scenario. However, having read other poor reviews, and my first hand experience, the issue is more systemic. Either the service department is deliberately trying to skirt responsibility when they cause damage to a vehicle, or, at best, they are so poorly trained they don’t have the playbook on how to handle a situation in a professional manner that would lead to a positive outcome. I have added a couple photographs to...

I recently had the pleasure of purchasing a car from an outstanding car saleswoman,, and I cannot emphasize enough how impressed I am with the level of service and expertise I received. From start to finish, my car buying experience was nothing short of exceptional, thanks to the outstanding skills of the salesperson.

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If you're in the market for a new car and want an outstanding buying experience, I wholeheartedly recommend reaching out to this exceptional car saleswoman. Her dedication to customer satisfaction is second to none, and I guarantee you won't be...

This place needs some staffing help - and some lessons in professionalism. I went in to buy a used Honda, not a new Maserati, so I had adjusted by expectations accordingly, even still - they fell short.

The actual car buying/purchase was fine. Our sales rep Brandon was knowledgeable and personable, and while we weren't able to negotiate much on the price, the 2024 CRV Hybrid we bought was a good car and priced fairly.

My issues came afterwards. We purchased the car in cash - despite this, we were at the dealership for 3 hours after paying in full and showing proof of insurance, as they kept blaming it on short staff and telling us it would be 10 more minutes. Whatever, eventually we were able to leave and Brandon apologized profusely. We came in knowing we were buying 1 of 2 available cars they had, even still, this process took 8 hours.

Getting the license plates was the most stressful process of my life. I came in to purchase the car with an 8 month pregnant wife, this car was purchased to drive us to the hospital. Despite being told it would be 7-10 days from purchase to get plates, I figured it would take longer. Around day 20 of not hearing from them, I started to become worried and called to ask for an update. I called every other day, and every single time, the manager refused to speak to me. Twice he was relaying messages to the front desk receptionist, but refusing to get on the phone, and I could hear him laughing. Basically kept saying they were short staffed and blaming the DMV. However, I had called the DMV days before and they confirmed they had completed the process on their end, just that nobody at the dealership had gone to pick them up. I called again to Plaza to let them know, and they said they were short staffed and couldn't do anything about it. They said only one employee could pick the plates up, and she just hadn't gone the last 10 days.

The stress of dealing with this process, and the lack of professionalism showed by the manager was extremely frustrating. I figured that spending $37K on a used car would at least get me the courtesy of somebody caring that my temporary 30-day tags had expired, or a manager that would return a call or bother to have the courtesy to answer when I called. The only person who even answered me or followed up was our sales rep Brandon, nobody else cared. I eventually got my tags a few days after they expired - happy that I only racked up one ticket. I'm glad I don't have to deal with these...