Queens Public Library at Kew Gardens Hills — Attraction in New York

The fact it took 4 years to open and somehow hold less books than the first one is mind-boggling to me. For some reason the city decided to focus on the building being beneficial to the environment and a modern design then actual being a library. The grass on the roof is an interesting touch but you know what I would rather? A larger book selection, a separate quite room for studying, staff that don't seem to loath you for having the gall to take out a few books. Just not impressed with this library and the small selection of books spread out across the half empty shelves. Its also quite amusing that a worker of this branch gives here branch 5 stars as if she isn't completely biased. Also this worker claims that even though we have a "negative perception " (read that as "legitimate complaints") of the library, we should just be happy we have a library at all. Are you kidding me? Your response to people complaining about the library's service is "we are awesome, just be happy you have a library." Instead of lecturing us to be more thankful for the lackluster performance from a library branch that took 4 years and 10 million dollars to build, how about actually addressing the problems visitors have? If the city can spend 10 million dollars on the building and pay workers a salary to ignore the fact I'm waiting to check out books, the city should be able to fill the empty selves and employee workers who care about the visitors in this glorified greenhouse. Also Its nice that the library "cares" but if I don't see this "care" then it doesn't really help me if you claim its there. Also you can claim you "know for a fact employees go out of their way to help" but some of the people who come to the library don't feel that way. I was going to give the library 2 stars but because of the tone-deafness of the employee's review it has to be a...

There was a Chinese old woman with short white hair over there yesterday on Sunday，she was so rude and didn't respect people，i think the library should fire these kind of staff，not just because she was yelling at people（first time to experience this，the staff can yell at people in library as they like？what a powerful library），also i saw her playing poker when she was working，It's a bad image for the library and very unprofessional，she should learn how to be a polite person before as a staff，and she seems to like invading people‘s privacy，what the hell she think she is，it is like a hell to face her face. How come this uneducated person can work in library and made such bad effect around community！And what a danger that she can browse and catch all our information from the computer .Also she always disturbed people when we were doing our things，without any boundary！Crazy，Insane woman！Maybe she is the one needs a deeply metal help. If you need any assist，please go for another nice receptionist over there，otherwise your day is going to be screwed up by this old one，definitely！Not just the library，also the government should punish her because she is not allowed to treat people in library like that with such Low EQ in public. She needs to say sorry for her misbehavior！The last，she is too old to work there anymore，the library should not keep her if her attitude doesn't change！She should know about that！The staff represents library，library represents the education and the public！She doesn't seem to be qualified and...

I honestly agree with most of the negative comments. The area for the kids/toddlers is also claustrophobic and it's hard for moms and nannies to be able to be with kids in such a miniscule area. It all just feels so closed in and walk room just feels like you would bump into someone randomly so easily. I honestly was excited for the opening of the library only to be let down by a tiny kids area, tiny study table area where there happens to be a book shelf just behind the chairs there so people at the table need to constantly get out of their chair or squeeze themselves against the table in order to allow people get to the books, tiny walkways between bookshelves that can be daunting to just pass through, ridiculous opening hours(seriously opening so late is just upsetting) and a very snarky employee who has a habit of acting like they like shaming people. (Coming from a personal experience.) Things need to be fixed and for goodness sakes, please find a way to have the mommies and nannies park their strollers in a safe and secure area. (Outside the library would be an insecure area in case you think of it. People love stealing from strollers.) N.B: Also in response to that one worker who essentially said we should just be glad we have a library, just know I also travelled and have been to some badly off areas where they have a better organized library than this. All we ask is for proper structure in the library. It is a nice library but things need to be a bit more...