Holy Schnitzel (Queens) — Restaurant in New York

Avoid coming here on Passover or any other time of year. I ordered an Israeli salad for almost $10, it came on a 4 inch by 4 inch plate. When I told the mashgiach it was far too small, unacceptably small, he agreed and said he would tell the boss. All of the sudden the “boss” comes running across the packed restaurant sticking the same plate in my face screaming throughout the whole restaurant “Passover portion… Passover portion”; everybody in the restaurant was dumbfounded asking themselves out-loud what a “Passover portion” of Israeli salad is. When I asked the “boss” what is a Passover portion he said “you know with the chametz” yada yada yada, I said this is an Israeli salad, it has nothing to do with chametz… and he was speechless out of excuses. I think this place just likes to rip off its customers, especially during Passover. They were charging $5.50 for a can of soda or seltzer water. They can’t compete during the year with burger spot, smash house, or grill point, so they decide to rip off their customers on Passover when they have a monopoly over places that are closed. I could see the mashgiach at the end talking to the boss telling him what he did was not right but the boss didn’t seem to care. After I spent $70 on essentially fast food they should be more sympathetic when somebody complains, well before they write a bad review. It’s not about the money, in fact, after this situation, I’m thinking about buying an adjacent property and opening up my own restaurant that can better care for its customer base and keep up with a more modern menu. I think probably it would have costed more for a bigger plate than to add more Israeli salad and they didn’t want to provide a bigger plate because of the associated costs. They have kids who look as young as 10 years old working there late at night too, but I guess that’s just part of their money making scheme. I hope it was all worth it for them after writing...

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I usually don't write reviews but I'm very upset with their service. I ordered a falafel on pita through uber eats. The store called me and told me they didn't have falafel and that they would replace it with a hummus a platter; I said fine. 45 minutes later, my ordered arrived; it was the wrong order.

I then called the store and spoke to a man who claimed my order had been canceled. This was strange because I did not cancel my order and was charged for it on the app. What bothers me the most is that the man I spoke to didn't seem like he was talking about and spoke to me as if he was just trying to get me off the phone. Bro, I just waited close to an hour for my food and I got the wrong order. I have a right to be upset, do I not? Don't treat me like a another transaction.

This is what I believed happened. The uber driver went to your restaurant, asked for my order and was handed the wrong order. I get that mistakes happen but I'm quite dissatisfied with this kind of service. I've ordered from your store various times and I've never had this issue. I will seriously reconsider ordering from this...