The Home Depot — Attraction in New York

Beware of the employee in the photo I posted. He is not only willing to fight a customer but ready to fight a woman customer. His name is Charles, D28 is his employee ID. On this day, today, he was standing by the back exit checking receipts. This person is looking for trouble and will jump at the chance for any sort of confrontation but will refuse to offer or provide help if he is asked. He is rude with a really nasty disposition and I advise any and everyone to double the social distance rules if you come into contact with him. He’s a loose cannon and should be considered dangerous and kept away from the general public. I very kindly asked him to watch my lumber cart for 2 minutes so I could put my elderly father into my car as he was tired, in some pain and was very agitated. My father wanted to leave and I needed to get him out of there. Charles replied “I can’t guarantee it’s going to be there when you get back”. I was surprised by that answer but again stated I would only be 2 minutes, just going into the lot to escort my father into my car. He again said he could not guarantee it will be there. pretty much telling me he would not secure my merchandise for me. I’d been there for over an hour getting wood for shelving cut and I didn’t want to take the chance of anyone taking the lumber cart, thinking it was abandoned. If you’ve ever needed a lumber cart at Home Depot, you know they are hard to get your hands on. So, I said fine, then I’ll take it with me and come back and pay for it and I told him he could follow me if he wanted to. I was going to secure my own merchandise,,,,inside the store. I never left the store, since I couldn’t get assistance from Charles. Now, this is when he woke up and was ready to attack. He marched over to me, grabbed the lumber cart and said I can’t let you leave with this cart. He actually tussled with me over the cart. I pulled the cart and he was pulling it as well, he put his foot on it and was ready for a fight. The irony of all of this is that I asked him to perform a simple function that required no physical energy or any energy at all really,,, and he refused... but when he saw an opportunity to be combative, he was more than willing to participate. I then asked him for his manager, he yelled at me “I’m the manager!” I yelled back, “ there is no way you’re a manager behaving the way you’re behaving” And of course he was lying because someone went to get the actual manager. As the manager, Pablo, approached me, he could see I was upset and I asked him, are you the manager, he said yes, I then asked if Charles was a manger, he said Charles was one of his supervisors...but if you’re in service and a customer asks to speak with the manager, you get the manager,,, you don’t lie and say that you’re the manager... anyway, as I was explaining what had just happened, upset obviously, my father was still there, he is now even more aggravated...Charles presence was not needed, but he was still hanging around and yelling and acting crazy,,, even in front of his manager!!! I told Charles to go away, he wouldn’t, I called him a “b*#ch”, yes I know it wasn’t the most mature thing to do but at the moment, it just came out as he continued to escalate the situation... Charles turned his head as other workers were trying to force him to leave the area,,, he was resistant .. he wanted to stay and fight..., so he turned his head and he said “bitch?” ,he then proceeded to aggressively approach me as if he was going to strike me, he lunged toward me, his coworkers and manager had to hold him back and literally drag him away...as he was verbalizing threats at me. If they were not there I believe he would have physically attacked me. They had to hold him back... can you imagine? I can’t believe someone, especially at work, in a customer oriented job at that... would behave that way. this could have been avoided and it was unnecessary. Home Depot needs to evaluate the people they hire a little better. Charles should not be working a job like this one with the outlook he has...

This place is a great place! It's massive, extremely spacious, and smells like sawdust everywhere, which I love. Their selection of foliage is awesome. Just wish they had some large money trees! We had gotten paint today, and the staff was super helpful, and efficient! On our self checkout line, one of the staffers was super helpful and pleasant. The photos are indicating that the lights may be better to "blink" for when the customers need assistance, rather than just having the registers say we need help. It's loud, and busy! Which, is what the company wants. Prices are usually on par with what the products are. The lines move fast. Their selection of cleaning materials is good. They didn't really have toilet paper, but that was OK. I loved their detergent selection. The reason for the 2 stars...we needed to get some wood cut. Today, we had waited over 34 minutes after the person in the department came back from break. How do we know? A fellow associate had said the cutter was on break, and to wait online until they were available, in roughly 15 minutes. So, we discussed about velcro for 15 minutes. Afterwards, we proceeded in the area. Keep in mind the massiveness of the store. Because of this, my body was drained so I sat down on some wood while we waited. During the 34 minutes, the intercom stated 3 departments to meet at customer service, twice. I assume for a post meeting after break time. There was already a line. I was super drained so I couldn't move. I was conversating but was going to call the store to see where the cutter was. The couple behind us walked to customer service, and walked back over with the cutter. Mind you, customer service called for the cutter twice, then several more times after to head over to the department. After the couple came back with the cutter, he started working on their project first. The couple stated we were here before them, but he proceeded anyway. Out of energy, he dealt with the couple rather quickly...45 minutes had passed already before we had our turn. The associate himself was rather charming, and did his work well. However, it was the mete presentation of not being in his department and not taking care of the order in line on a first come, first serve basis that through the score so low. Also, he wasn't wearing goggles! :( poor guy, what if something could...

If I can give this Home Depot location 5 negative stars, I would. This store has the worst customer service I have ever experienced.

I purchased a washer and dryer from this store on 9/17 and it was scheduled for delivery on 9/26. The delivery of the appliances was on point and scheduling was smooth.

The problem arose with the actual installation of the appliances. I paid for installation of the washer and dryer and the "haul" away of my old washer and dryer. The installers came to my home on 9/27 and only installed the washer but did not install the dryer because my gas line needed to be extended even though I paid for completed installation. The installers claimed they cannot extend a gas line and then refused to haul away the old washer/dryer. What type of installation company is this Home Depot contracting?

Here's where the problem escalates. I have been calling Home Depot numerous times about the installers not completing the installation of the dryer and leaving the old washer /dryer blocking my sons' bedroom and not hauling away the old machine.

All I want at this point is a refund for the installation which did not take place and for the old washer/dryer to be removed from my home. Every time I call this store, I have to explain the situation over and over again, I get transferred around, a manager or expeditor is never available. It's been 3 days now but I guess I will have to continue to call the store in hopes of resolving...