Walgreens — Attraction in New York

I’ve been going to this Walgreens for years on a regular basis and it’s been a breeze until today. I went in to use their FedEx service so I made the long line and once I got to the cashier she didn’t know how to print out the label (I found this common, plus she was an older woman) I just asked her to get someone to help and she did. She got the manager (young middle eastern looking female) and her reply was “tell her to wait”. I addressed her and explained that I had the same exact service performed a few days before and it was done at the register she said that there’s only two ways to print out the label and that wasn’t one of them to just wait for the female who was printing the pictures. I also asked the new manager if going forward I should just come to the photo/shipping area and her reply was “no, you still have to make the line”. I was helped by someone and trying to explain to the employee that was printing for me that I was going to find out how the other person printed the label and I would let them know because sometimes when you’re a new employee (anywhere)you don’t know it all (I was genuinely trying to help) but she wasn’t trying to hear it she stuck to the story about the label not being able to be printed that way as if I was crazy. I’m worried about the picture that was taken, used as a label because the letters were microscopic and I’m afraid the FedEx personnel won’t be able to read it and the package won’t be received. I brought it to her attention she said it was fine. All of this is so unnecessary and situations like this is one of the reasons people shop online or stop supporting a business. A manager should have customer service skills, be empathic towards their clients, be accommodating, have problem solving skills not just have a degree. Not to mention they all started talking negatively about me, they didn’t realize I was at the register “she said she was here to stay” something about change smh. I’ll try my best not frequent so...

• UPDATE* No worries as this pharmacy is still the worst in existence it's just now they no longer take my Blue Cross Blue shield insurance if you can believe that. It is a blessing in disguise because the CVS pharmacy two blocks from here has a more friendly knowledgeable and professional staff than this Walgreens and does take my insurance so I'm happy to switch. 20 plus years coming here and they rarely get it right and always a problem or understaffed. Goodbye Walgreens and hello CVS if you're reading this and you're smart you would switch to.

Pharmacy is pathetic as there is always a problem with customers in front of you and the staff of 1 register does not help either as the line winds down the aisle. I need to switch to cvs a few blocks away as they have 2 cashiers always and seem much more organized and efficient than here. This occurs 90 percent of the time when I come to pick up my prescription and I'm tired of this...

This is a very nice RiteAid except for one very rude employee. She is a short, stout, overweight, graying, unkempt, disheveled, dirty, unwashed, messy, sloppy looking, much older Caucasian woman who hates any customer who has a question, or needs to return or exchange their items, with or without a receipt. She works mostly in the photo department. The manager, who is very nice and happy to assist, will help you, and the other workers will gladly help you, but she will glare at you, give you dirty looks, not help you, and even talk about you, right in your presence, very loudly and criticize your purchases. Her behavior is tacky, rude, crass, low-class, and completely unprofessional. If she can’t control her loud obnoxious mouth and censor her “opinionated comments”, especially at a customer service job, then she needs to stay at home and never come back...