Lufthansa Lounge — Attraction in Newark

Disappointing would be an understatement. It is understandable that some of the lounge services had to be trimmed down during COVID, but the remainder is unacceptably poor.

COVID protocols: we have been at the lounge waiting for our flight for over 3 hours and during that time have seen a lot of people come and go. At no time did we observe seats and tables get cleaned between customers. While there is a hand sanitizer at the door, there are no sanitizers or cleaning wipes to be found inside, so one cannot even easily clean the space they occupy.

There is no food service (which is understandable), but "there are drinks and snacks" according to their description. Drinks are just off brand bottles of water... If you are hoping for coffee, tea, juice or soft drinks (all of which could have been available canned to address COVID concerns) you are out of luck. The snacks are cookies and potato chips which were clearly chosen for the loud crinkling noise the bags make when a person tries to retrieve the nutrition devoid junk food inside. If you were hoping for a calm and quiet space to relax during travel, look for a spot away from people consuming these alleged "snacks". Oh, and in case you decide to go and grab a healthy snack from an outside store, don't. The lounge still does not allow outside food ...

The free WiFi can best be described as "you get what you paid for". It is exceedingly slow...

Both my husband and I are flying Swiss Air for the first time and we went to the Lufthansa lounge in Newark Airport to be greeted with a very disgruntled employee. We are American Express Platinum cardholders and we were denied access to the lounge because I said we were American Express Priority members. She, the employee at the entrance denied use entry even though I said we were American Express cardholders. She said several times that Lufthansa no longer had a contract with American Express but never said American Express Platinum members are allowed access. We had to leave the lounge area and I called American Express to verify and was told that as a Platinum member we are allowed in. So I tried again with the American Express employee on the telephone to verify with the agent. I was greeted with very gracious gentleman who said no problem to enter as long as you are Platinum member which the other employee never told us. We were treated very badly by the woman employee. It was a very disconcerting experience for my first experience with the...

My family and I were traveling to Iceland on IcelandAir last week. We were flying out of the Newark, New Jersey airport. The Iceland Air agent sent us as Saga Premium (first class) passengers to the Lufthansa lounge, because they have a partnership with Lufthansa. We arrived to the Lufthansa lounge and was turned away and discriminated against by Naima Elhassari. She was incredibly rude, unprofessional and told us that we weren’t welcome in the lounge (four black people traveling together). She claimed the lounge was full yet as the four of us stood there she allowed others to enter the lounge. She raised her voice at us and tried to send us over to the SAS lounge (Iceland Air does not have a partnership with them and they had no clue why racist Naima sent us over there). What is concerning to me is the fact that Lufthansa has someone like that working for them. It’s not an airline I would want to fly. If you are a person of color I would be weary of going to that lounge, especially if...