Gods & Heros Salon — Attraction in Newport Beach

TL;DR - They do not respect you or your time. Don't expect appointments to be honored. Your wait time may be over an hour with zero communication about it.

Originally, I had called a week in advance to get my hair done for the holiday weekend. I was scheduled for 1:45 and looked forward to a little self care. I was called the day before my appointment to see if I could come in at 2:15 instead---to which I agreed. I was reeeeally looking forward to my hair.

On the day of, I arrived and was checked in (I assume). I waited in the lobby to be called. About 30 minutes goes by and another customer walked in, was checked in, and was taken in a matter of minutes. Now, I dont know what THEIR schedule had been so I let it go.

Another 30 minutes+ goes by and during my hour+ wait time, I was never checked on. Not even once. I work in customer service and so I know things happen from time to time that is just out of your control---I understand that but there was absolutely zero communication with me. It didnt help that one of the stylists was having a conversation with their client about how slow it was today.

Eventually I gave up and asked someone passing by what was going on. She commented about how I had been waiting a bit and so went to check on who I was supposed to see...she needed ANOTHER 20 minutes. At that point, I was fed up. Had any of this been communicated with me, I would have been fine and stayed regardless of the wait time. Again, I really wanted my hair done for a little me time.

I could tell that the person who went to check on my appointed stylist felt bad and so I heard her asking some other girl if she could do something for me but they didnt seem very keen to accommodate. That was my last straw and I ended up leaving with nothing done and an anticipated celebratory weekend down the drain.

I dont think I'll ever come back despite how much I wanted to come here. They just dont seem to care about schedules,...

I just had an AMAZING cut done by Androo today. Seriously, this guy will change your life! He is a hair artist in every sense of the word. He took me from drab to incredible in one visit. He has an eye for detail and he is extremely detailed. He took the time to make sure everything was perfect. Every detail was inspected and I left feeling like a new person. A more beautiful person.

He is easy to talk to, fun to be around and I feel like I have just found a friend in him!! Do not hesitate. Go see Androo right now. He will change your life. I have never had a haircut look and feel this good in my entire life...check out my yelp reviews, I have had some weird experiences.

The atmosphere is really energizing and refreshing. From the artwork on the walls to the upbeat music, trendy decor, wine while you become prettified... I will never go anywhere else as long as I am in Orange County...heck in California for that matter. Androo is worth the drive.

Go. See him...

Well, we never received the haircut. My twin girls had a 2pm and a 3pm. We were told that it wouldn't be at the 4120 suite 111 but a suite close, and they would text me the suite number. That didn't happen, so we walked around and found it. A small, single chair suite with a "stylist" inappropriately dressed in Lululemon where her abs and cameltoe were in full view. Awesome for my 12 year old daughters to see. Here is where it gets good. We walk in, and the "stylist" asks if we have an appointment. I tell her, "We were never given a name or the suite number." Then, for the next 45 seconds, she never stops with her client to make a call or ask anything to anyone. Just nothing. I can certainly confirm there are no gods or heroes of any kind here. BTW, "stylist" didn't appear well dressed, mannered, is someone I would want representing my business. Needless to say, a huge disappointment for two girls excited for a new...