The place seemed very nice and upscale. I didn't mind the prices because we were looking for a new experience in a fancy movie theater. The leather seats and gourmet food served to you were appealing. Nevertheless, we were conducted to our seats, costly but apparently worth it. A waitress came over and diligently took our order of dishes and soft drinks. There was a man praising the goodness of this concept, his back was turned to us (rude) but we still were under the influence of a new fancy place until the waitress came and poured 36oz of ice and coke into my hair, neck and back by accident. I felt the chilly soda to my bones as the whole cup emptied onto me. I couldn't believe this was happening to me, hey accidents happen right? What was not right was to be standing humiliated soaking in soda and nobody cared. I was there for 10 minutes waiting for somebody to talk to, cancel our order and request a refund because I did not want to watch the show in wet clothing. I was told a manager would come over but this never happened. We walked out of the theater on our own and a hostess offered us a towel and to dry my seat, but I was not comfortable staying to sit in an air conditioned theater drenched in soda. Finally a very young african american guy showed up and introduced himself as the manager. He said I am sorry and proceed to refund the price of the ticket. I was numb, My husband and I walked out the door and I started to react, I said this is not right. I feel the way the situation was handled was not professionally done. I was standing in public soaked in ice soda, my clothes are stained, I am dripping liquid in a public place that is supposed to be upscale and the best experience in movie theaters and I was miserable and embarrassed. I went back and I asked the so call manager if he really is the manager , he said yes, and I said to him that I didn't appreciate the way I was treated. He mentioned that he said he was sorry and he was not happy with the performance of the waitress. His attitude was what else do you want from me? I felt humiliated for the second time in one night. I left swearing not to go back ever again and thinking what happened to the good practice of customer service where you treat your clients with respect and when situations happen you try to make it right. This is the time of social media and I believe that everybody should know what kind of service IPIC OF SUNNY ISLES is providing to their customers. I understand that accidents happen, but with good training this would never would have happened. Secondly the staff and the manager should offer apologies in a sincere way and take care of the situation right away. I was wet, my clothes were stained, I was embarrassed and all they offered me and my husband was another seat that was dry. I am not looking for handouts or looking to get something for free, but a high end establishment should have offered to comp our meal for free or offered to pay for any dry cleaning. I was not looking for this, but it should have been offered. Luckily it was not a hot beverage that could have injured me. The IPIC administration could considerer one customer is nothing but I will be happy to take my business anywhere and let everybody and post everywhere what happened.