LA Fitness

I had an LA Fitness membership since 2017, but I emailed the corporate office in March 2020 stating "Effective immediately, please cancel my membership." I called the NM branch but the building had just been closed during the height of COVID, so I couldn't come in person to cancel. The person who I spoke to in NM said since I couldn't come in person, my email would be enough and my membership would be canceled. I checked my bank account over the next few months, and I wasn't being charged, so I assumed my account was canceled. I realized 2 years later in March 2022 that LA Fitness did not cancel my membership like they told they would- I was being charged for the membership plus the kids club starting June 2020 until I called them in March 2022 to cancel. I was told several times that a manager was going to call me back, but no one ever did - I had to keep calling back myself. Supposedly Jose, the GM at NM LA Fitness was going to help me. He told me by phone that they had "no record" of my email and that a membership had to be canceled in person, no exceptions. He promised me the corporate office in LA would call me that day, but they didn't. The next morning, I found the email that I sent to corporate, and I wanted to show it to Jose - receptionist said he would call me right back. He didnt, and an hour later, he said he was very "busy" and had planned to call me back before the end of the work day when he had a chance. I drove over to NM LA Fitness to see him, and he asked me by phone not to come since he was so busy. I arrived and he was just sitting at his desk pretending to be busy. He's a young guy that looks like he just got got out of college, and he was very unprofessional and condescending. When I showed him the email I sent corporate, to which no one ever responded, he told me that since the building was closed at that time, "no one received that email. 😕 🤔 Either this guy is a real moron and doesnt understandshow the internetworks, or he expected I was one to believe that. He insisted that it wasn't possible to close my account except in person. Although, he contradicted himself because I told him I want to sign the form to cancel my account right now, and he said, "oh no need - I canceled it for you yesterday by phone." I was furious. So they can close cases by phone or email it appears. I spoke to corporate, and they were just as unhelpful as Jose. I was told there was no way to cancel an account for the NM office (although other branches do allow email cancellations) except via email. I asked why no one responded to my email to tell me that - crickets. I asked why the receptionist at NM told me email would be fine considering the office was closed - no one knows. So they couldn't help me except redund 2 months out of the 2 years, something insulting. I filed a dispute w my credit card company, which btw was something that LA Fitness receptionist also recommended I try considering the circumstances, but my bank couldn't do much since it was so long ago. (I get online statements only for this credit card, and i didnt get any charges for the 3 months i did check, which apparently coincided with 3 months that LA Fitness did not charge anyone bc the building was closed; I have switched my credit card to paper billing now). And then LA Fitness had the AUDACITY to call me and ask for the payment of the amount that was currently being disputed with the credit card while the dispute was still ongoing with the bank! I cant even believe how unprofessional and appalling their customer service skills are!

The gym is also always overcrowded and you have to wait to use any equipment. They don't pay their teachers so they are not that good, the equipment is old and overused.

If I could give a negative 20 to this business, I would. I'm not as upset about the fact that they stole over