La Brasa Grill 123rd Biscayne

2nd time going and again terrible customer service and overprice. They only have good reviews because if you leave a good review they will give you a percentage off our order. Like the first time only went because my mother wanted to go. today is actually her bday and after bothering her all day to lets go out to eat she said ok and wanted to go to this place . And like the first time only went because my mother wanted to go. Two of the female staff members were not friendly. One of them that look to be the one in charge I notice gave attitude not only towards me but to other Latinas. Was super friendly to an African American gentleman. Not sure what the issue was but he admitted it was too late and it was his mistake she offer I think to give him a drink. I do not know but I did notice her friendly demeanor and big nice smile. The cashier was new wasn't sure what she was doing but that is ok we all have to learn. But I was not given utensils or sauce I had to ask for it. And even when I order my drink I was told to get it from the front. It didnt make sense to me but I went ahead with it anyways and the girl saw that the drink I order not only was it not there but no way it could be there I order a frozen Margarita. The one in charge tells me that I have to give it 5 mins for it to get frozen but the way she said was like I was dumb for thinking it would be with the rest of the drinks. But I let that slide. Way after ten mins I had to ask if the drinks were frozen yet. More happen but all I want to say is that the place definitely needs to work on their Customer Service. Do not assume that everyone there has been there before and knows how the place operates. If you have a new employee please go over the basics with her. Like how to wrong up the buy one get one 50% Margaritas, where they are, to hand the utensils and sauces and the receipt. I never got a copy of it. Also to point out the ketchup. My table had two peppers. It seemed like the two unfriendly staffers where jaded.